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April 14, 2010

AnchorPoint Powers Telecom Expense Management by NEC

By Anuradha Shukla, TMCnet Contributor


Citing a need to better control telecom operating costs and expenses, NEC (News - Alert) Corporation of America, a provider and integrator of advanced communications solutions, has launched Managed Telecom Expense Management powered by AnchorPoint as part of its managed and lifecycle services offerings.

Company officials define TEM as a strategy that encompasses the business processes conducted by IT and finance departments to acquire, provision and support communications services. An integration of TEM business process management into NEC's IT service management portal will allow C-level executives and other authorized personnel to gain better oversight over telecom costs.

Eric Goodness, research vice president, in a newly released Gartner (News - Alert) report, stated that businesses will have greater visibility into their telecommunications costs if process outsourcing, in the form of telecom expense management, is included in almost every major competitive proposal in the market.

NEC officials claim that its services can deliver a high return on investment through process automation, active management and reporting for functions such as asset management, provisioning/help desk, invoice management, dispute management, management reports, contract management services and shared savings assessment services.

Noting TEM to be a natural extension of NEC's Managed and Lifecycle Services, Paul Lopez, general manager, operations planning and development at NEC, said that collaboration with a company such as AnchorPoint (News - Alert) will enable customers to centralize management, align purchasing decisions with business goals, and potentially uncover revenue sources that can be used to reinvest in enterprise communications.

"Our customers can have important insight into both network optimization and cost optimization within a single portal," Lopez said.


Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha's article, please visit her columnist page.

Edited by Erin Harrison




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