Telecom Invoice Management

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Telecom Invoice Management Featured Article

July 01, 2008

Right Delivery Option for Your Telecom Invoice Management

By Eve Sullivan, TMCnet Editor

Telecom Invoice Management solutions can be delivered as premises-based, licensed software, hosted software as a service (SaaS (News - Alert)), or as full business process outsourcing (BPO).
The right delivery option for your organization depends on your requirements, budget goals, and best utilization of your IT assets, resources, and skill sets.
“Most of our telecom invoice management solutions are delivered through a combination of these methods,” said Josh Bouk, vice president of customer services at Veramark Technologies (News - Alert). “All our solutions utilize our VeraSMART Communications Management Suite application platform, which can be licensed or hosted. But many of our clients also opt for managed services, such as invoice processing, which is provided by our Telecom Expense Management services team at our headquarters.”
Part of every solution design, said Bouk, is working closely with the customer to determine what deployment model is best suited to the needs of their organization.
“The more our customers understand our value proposition, the more likely they opt for BPO delivery, to capitalize on the deep expertise and efficiency of our service team and to free up their own staff to focus on core competencies.”
Each delivery method offers its own unique features and benefits. With premises-based, licensed software, the customer purchases their desired configuration of invoice management software for on-site installation and utilizes internal resources for day-to-day operation of the solution.
With hosted SaaS, the service provider hosts all communications management hardware and software, providing all necessary services to keep the system available, secure and reliable. The customer team uses the hosted system to manage their invoices and to distribute necessary reporting and analytics.
Fully-managed BPO allows the customer to leverage the skills and experience of the service provider to maximize expense reductions, while minimizing the drag on internal resources.
“BPO leaves day-to-day expense management in the capable hands of our trained and experienced service team, while allowing the customer to focus on strategic objectives,” Bouk said. Customers retain full system access to monitor performance, provide approvals and generate reports as desired.
“It’s a win-win,” said Bouk. “Our BPO customers agree.”
For more information on Veramark’s telecom expense and invoice management solutions, visit
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve’s articles, please visit her columnist page.

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