Telecom Invoice Management

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Telecom Invoice Management Featured Article


July 01, 2008

Invoice Management Maximizes Value of Wireless Networks

By Eve Sullivan, TMCnet Editor


Traditional call accounting solutions are highly effective for recording call activity at the switch, applying carrier rates, and calculating usage costs. Tracking wireless activity against plan and validating charges is not so easy.
 
As wireless assumes an ever-greater share of the business communications spectrum, solutions that manage wireless activity are becoming increasingly important to organizations that seek to control their communication expenses.
 
“Many organizations embraced wireless technologies before they were fully capable of managing them efficiently,” said Josh Bouk, vice president of customer services at Veramark Technologies (News - Alert). “Now they’re seeking ways to reduce the cost of these technologies and finding that the nature of wireless services – multiple devices, services and usage plans – makes them difficult to manage.”
 
Veramark’s wireless management solutions help organizations gain control over their wireless networks. Services include: Definition and Documentation of best practices for cost accounting, procurement, cost allocation, and other wireless management processes; Procurement Management that encompasses device inventory, controls procurement, and prevents unplanned cost escalation; Consulting Services to assist you in negotiating the best possible contract terms with each wireless carrier, domestic and international; Network Optimization to ensure that your rate plans strike the right balance between cost and performance based on the way your organization uses wireless services; and Help Desk services to provide your end user community with advanced technical support for all devices deployed in your wireless program.
 
According to Bouk, the biggest “bang for the buck” comes from wireless invoice management, which helps provide visibility into usage and alignment with expenses, validate invoices, enforce company policies, and manage disputes.
 
Veramark’s wireless invoice management solutions provide: Historical Review of wireless communications services and expenses to identify opportunities for improvement and set benchmarks for measuring future savings; Monthly Audits of billing statements; summary and exception reports to identify errors and inaccuracies; Carrier Contract Management to ensure that you receive the services that you are entitled to, including upgrades, discounts, and warranty services; and Invoice Management to make sure that you get the full value and the appropriate discounts from your carrier contracts.
 
Wireless technologies have been a boon to organizations by enabling distributed business processes, improved communications, and increased operational efficiency. With proper management, including wireless invoice management, organizations can reel in the cost of these benefits and maximize the value they deliver to the bottom line. 
 
For more information on Veramark’s telecom expense and invoice management solutions, visit http://www.veramark.com/TEMSolutions/.
 
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve’s articles, please visit her columnist page.


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