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July 07, 2010

Telinta's CEO Discusses Market Shifts in Switch Partition Industry



TMC (News - Alert) recently had the opportunity to discuss the developments in the hosted billing industry with Telinta's CEO Alex Ferdman. Discussing Telinta's offerings with its PortaSwitch package, Ferdman also reviews some of the changes and challenges of today's hosted billing market. Read on for the full exchange.
TMC: Telinta has been partners with PortaOne (News - Alert) for years, but what makes Telinta's offerings especially different from PortaOne's?
AF: PortaOne offers a software package. Telinta offers all functionality of this package on a rental basis. Telinta has made years of investment in building our hosted PortaSwitch platform. All technical expertise required to manage, maintain, and operate the platform is covered by Telinta as part of our hosted package. Telinta takes care of the technical details, letting our clients focus on bringing more revenue to their successful businesses.
The no upfront capital investments aspect enables service providers to economically offer telecommunication services without any need to acquire expensive hardware, software and facilities. Telinta's experienced technical staff will take care of running the platform to allow our clients to concentrate on running and growing their businesses.
Around-the-clock access to experienced technical staff that knows the software, knows VoIP and billing issues, and knows how to quickly resolve any problems related to these enable our clients to concentrate on rapidly building their business, all without worrying about capacity limitations or switch uptime. With PortaSwitch as our key platform, we have been able to build and establish a track record of helping telecoms achieve profit, regardless of the state of the worldwide economy.
TMC: What makes Telinta's offer different from your competitors offering hosted PortaSwitch?
AF: Telinta offers highly stable, robust and interoperable platform with maximum uptime and error-free operation. We guarantee an unsurpassed level of our service and 24x7 live technical support.
Telinta offers live personal training performed online and via phone eliminating costly travel expenses.
Over the years, Telinta enhanced major components of PortaSwitch, developed plug-in modules and internal tools to handle large number of new features and value added services that are not part of standard PortaSwitch. Thanks to redesigned software architecture, natively integrated open source packages and numerous custom patches performance of our PortaSwitch surpasses any other PortaSwitch on the market today.
Translation between SIP and H.323 end points, additional payment systems, like PayPal (News - Alert), Liberty Reserve, CashU, numerous mechanisms to deal with non-compliant SIP devices, Ajax APIs, expanded SOAP API, customer's self-care interfaces with own domains, admin web interface to manage SSL certificates, unique Callmon tool to monitor customers and vendors per hr/day/week calls, ASR, ALOC, Revenue, Gross Margin, network conditions, advanced call shop widely used by large number of operators world-wide, custom cisco based IVRs in addition to standard PortaUM, Telicon full-featured audio conferencing solution, VPN/IPsec, branded softphone, are just a few to list.
Our PortaSIP configuration avoids voice proxy.  For advanced service configurations that require voice proxy our developers have created a proprietary extension to PortaSIP which allows our clients to host media gateways in their own country at no additional cost.
Telinta is able to provide streamlined procedures for advanced PortaSwitch services such as Web Signup, IP Phone (News - Alert) profiles and firmware upgrades, loop-less incoming DID provisioning, e-mail rate uploads and many more. Telinta's Hosted PortaSwitch superior setup satisfies the most demanding VoIP services needs.
Of course every service provider's needs are slightly different. Our in-house developers are happy to work with our clients if customization is needed on our service to make it better suited to their and their customer's needs. With Telinta hosted PortaSwitch our clients use their own domain names thanks to our Web redirect servers. We can even change reverse DNS to provide any domain name our clients want, even a non-existent one.
We have a detailed monitoring system in place that monitors server health, we perform daily snapshot backups of all servers and billing database, and we have a solid financial history.
TMC: Has your company noticed any particular changes in the market recently with the fluctuating economic times?
AF: We see a further market consolidation with fewer players and fewer alternatives to customers. We feel that customers need to be especially careful in choosing the right provider. On the other hand, we have noticed that potential customers are now much more serious about choosing the right partner to be successful. Not being a commodity provider, Telinta welcomes this opportunity to show our best side to these serious potential partners.
TMC: What are some challenges Telinta has faced, if any, in recent years, and how has the company grown from them?
AF: Talking to the new customers and going to trade shows we see some reduction in leads. Perhaps people are more concerned about economy, perhaps the market simply stabilized. However, we feel that the companies with strong service will survive. So we are continuing to grow Telinta's network and our Support department to take care of our client's needs.

Juliana Kenny is a TMCnet reporter and editor. To read more of her articles, please visit her columnist page.

Edited by Juliana Kenny

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