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June 05, 2007

Intervoice Continues with Customer Wins- Secures $4.5 Million Dollar Contract

By Stefania Viscusi, TMCnet Assistant Editor

Just one day after announcing the expansion of a contract for their Media Exchange offering with a UK provider for $6.2 million, speech technologies provider Intervoice (News - Alert), announced today the signing of a $4.5 million contract to expand their relationship with a major U.S. telecommunications company as well.
As per the newly signed contract, Intervoice will provide the wireless telecommunications company with enhanced speech and voice portal solutions.
To help better address the needs of customers, Intervoice offers voice portal solutions that provide a more personalized experience for customers including speech technologies that help deliver self-service capabilities to meet the needs of all companies.
The solutions offer enterprises as well as service providers of both wireless and wireline services with increased personalization and a number of access possibilities for users.
Intervoice's Media Exchange offering also includes centralized reporting and analysis tools that help collect, aggregate, and generate call transaction data, traffic statistics, resource usage, and customer activity.  For mobile operators, the solution also provides the ability to analyze data and improve system efficiency, enhance customer satisfaction, and increase bottom-line profit.
"As a company that deals directly with all demographics of consumers everyday, they understand how important the customer experience is and embrace the opportunity to affect the experience using speech technology," said Jim Milton, chief operating officer, Intervoice. "We look forward to leveraging more than 20 years of speech and contact center experience in helping this carrier continue to raise the bar on the quality of customer service delivered by the wireless telecommunications industry."
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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