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April 08, 2009

Loquendo Adds Speech Recognition in Colombian Spanish

By Stefania Viscusi, Assignment Desk Editor


Speech technologies provider Loquendo has announced it increased the number of languages available for its ASR technology to 22 with the latest addition being Colombian Spanish.
 
The company announced the latest version of ASR, version 7.7, back in December, which includes new capabilities that improve recognition, delivery and accuracy of speech to allow for more robust dialogues.

The latest version includes a Continuous Recognition Mode, so short, consecutive commands can be immediately recognized, as well as Feature Normalization, so that recognition accuracy is not compromised if run-time operating conditions become different than those on which the ASR was trained.
 
With this latest news, and with Loquendo (News - Alert) TTS available in Colombian Spanish since 2006, the company has now further positioned itself in the Latin American Markets – offering advanced voice technologies in: Mexican, Brazilian Portuguese, Argentinean, Chilean and now also Colombian.
 
Aside from these, Loquendo ASR is also available in U.S. English, U.K. English, Russian, Catalan, Valencian, Galician, French, Italian, Dutch, Polish, and many more.
 
Using Loquendo ASR, it is possible to improve speech-enabled services through reliable recognition of large-scale vocabulary continuous speech. The technology is also speaker independent and makes use of acoustic models for all types of telephony and noisy environments.

The technology is used in fully automated directory assistance services, voice portals, and automotive applications and has helped to greatly improve customer care and client experiences with voice interaction technologies.

During a recent interview with TMCnet, Loquendo’s Paolo Baggia, Director of International Standards, commented that, “Speech recognition is very effective in self-service or transaction applications which are now much more common and found in customer care applications.”

Biaggia said another area that also is becoming mature today is speech analytics, “the use of speech recognition to assess the behavior of customers in traditional or automated call centers.”

“The next challenge” he said, “is to apply speech recognition to perform unconstrained searches by voice; this is the new field of Voice Search.”

Loquendo also made headlines recently with the announcement that it upgraded TTS engine and that it is offering an all new version of its Speech Engine and SDK. The new offering gives prompt designers more control and includes an all new set of commands and control tags so they can precisely define how Loquendo TTS reads text, data, navigation commands, Web pages, emails, SMS, and more.
 
 
For more, be sure to check out the Speech Recognition and Text to Speech channel on TMCnet.
 
 
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi




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