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Nuance Communications Provides Automated Directory Assistance Solutions

Speech Applications & Solutions



Speech Applications & Solutions Featured Article

 

 

April 19, 2006

Nuance Communications Provides Automated Directory Assistance Solutions

By Stefania Viscusi, TMCnet Assistant Editor

 

Nuance Communications, provider of speech applications and solutions announced today their Automated Directory Assistance (DA) solutions have been chosen by Jingle Networks to enhance their 411 service offering.
 
Jingle Networks'offering, 1-800-FREE-411, eliminates the need to pay for directory assistance by providing callers with free automated directory assistance. The service is sponsored by advertisers who play 12 second specially targeted messages for consumers searching in their market area.
 
Nuance's Automated DA solutions combine speech technology solutions to drive voice activation.
 
Last year, when Jingle first launched their services, Nuance (News - Alert) provided them with ASR and TTS technologies, voice user interfaces and pre-processing methodologies for rapid voice search. The system achieved a 50 percent automation rate and was rolled out in two months. With Jingle's premise based DA automation platform, built to handle call volume growth, they have now deployed all of Nuance's ASR and TTS applications for support.  
 
To further improve automation rates, Jingle is also continuing to work with Nuance's professional services organization to develop more customized voice interfaces that further improve automation rates.
 
"The speech-enabled DA system from Nuance delivers a dynamic and friendly speech-enabled DA experience, enabling jingle to offer superior DA service at a lower cost," said Mike Thompson, vice president and general manger, Directory Assistance & Telco Search and Communications, Nuance.
 
"We selected Nuance to automate our DA efforts because of its unique ability to deliver a high quality service," commented Scott Kliger, founder and chief technology officer, Jingle Networks.
 
On a similar note, Nuance also announced today that 95 percent of all automated directory assistance platforms worldwide rely on their core technologies. They handle more than five million calls a day and provide more automated DA deployments than any other vendor.
 
 Their solutions for Automated DA include custom voice development, call flow definition, speech recognition, text to speech, listing normalization and updating, listing searches, application design and development and platform integration.
 
"The high accuracy, strong performance and scaling capabilities of our technology, paired with the speech science and user interface design skills of our professional services organization, make the Nuance automated DA solution a natural choice for telecommunications carriers that need to contain costs without compromising customer service," commented Thompson, in the news release.
 
 
For more please visit: www.nuance.com
 
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 





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