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February 29, 2008

BlueNote Networks Enables Teleworking, Business Continuity with SessionSuite Solutions

By Mae Kowalke, TMCnet Associate Editor


In the past few years, a new type of business communications user has emerged, thanks to technology advances: the telecommuter, aka the teleworker. To keep pace with regulations, proactive disaster recovery planning, and the types of benefits that retain good employees, more and more companies are finding they need to offer voice services staff can use from any location.
 
Broadband and wireless technologies make it possible for employees who rely heavily on information technology (IT) resources to work from home or on the road without losing access to corporate communications tools. The technology is available, and enterprises are embracing it.
 
One technology company that’s on the cutting edge of developing solutions to enable teleworkers is BlueNote Networks (News - Alert). Its SessionSuite line of products enable employees to access corporate voice services from any location where there’s a broadband Internet connection. Teleworkers appear office-resident to outside callers; the technology allows business to be carried on as usual, seamlessly.
 
In developing its SessionSuite solutions, BlueNote kept several key applications for remote communications in mind. These are summarized below.
 
Telecommuting. SessionSuite allows employees to work at home or from any other location with broadband Internet access. This allows enterprises to retain employees who are unable, for various reasons, to travel each day to the main office. Home workers can be leveraged for 24x7 customer service. Enabling telecommuting reduces absenteeism, allowing business to go on as usual even if employees are unable to make it to the office because of weather, traffic, injury or other factors.
 
Mobility. When employees travel, SessionSuite ensures that they don’t lose touch with the main office or with their clients. Voice services are accessible from hotel rooms or airport lounges. Workers on assignment at customer or partner sites can stay connected.
 
Business continuance. Emergencies are not, of course, routine. But smart businesses plan for potential disasters in order to minimize or eliminate their impact. SessionSuite can be part of a business continuity plan by enabling home-bound employees to keep on doing their jobs.
 
These and other applications are made possible by SessionSuite products because they offer a wide spectrum of features designed with teleworkers and business continuity in mind. These features include: single number reachability, unified messaging, integrated NAT/firewall traversal, centralized management, and legacy system support.
 
Plus, SessionSuite solutions are standards-based, so they work with a variety of phones; no special hardware purchase is necessary.
 
To learn more about SessionSuite, please visit the SOA/Web Services channel on TMCnet.com, brought to you by BlueNote Networks.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is Make Telecommuting Work for Your Business, brought to you by Avaya (News - Alert).

 
Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.



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