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January 30, 2008

NobelBiz to Implement TeleBlock´┐Ż Do-Not-Call from Call Compliance

By Susan J. Campbell, TMCnet Contributing Editor


Compliance Systems Corporation (News - Alert) (Call Compliance), a telecom service company focused on providing compliance technologies and methodologies to the teleservices industry, has announced an agreement with NobelBiz Corporation.
 
This supplier of telecommunication services and VoIP provider will utilize the TeleBlock® Do-Not-Call features for application within its worldwide business network.

The TeleBlock® features ensure compliance with the various Federal and State Do-Not-Call regulations for NobelBiz’s Contact Center clients. The TeleBlock® service is expected to enhance the existing NobelBiz voice network.
 
Dean Garfinkel (News - Alert), Chairman and CEO of Call Compliance noted in a Wednesday statement, "The diversified solutions that TeleBlock(R) offers in combination with NobelBiz, a leading Contact Center VoIP provider, creates a great platform to reach world-wide markets in places such as India, Philippines, and Australia. We are pleased to be able to partner our technologies worldwide, and look forward to our growth together."
 
Richard Mahfouz, CEO of NobelBiz Corporation further explained, "The TeleBlock(R) technology provides an effortless and convenient way to enhance our business strategy. It's a simple fit to avoid unnecessary mistakes for users, and we are excited to add the TeleBlock(R) feature to further enhance the personalized services we provide to the Contact Center community."
 
NobelBiz Corporation is a facilities-based carrier that provides telecommunication services to the Call Center industry. The company focuses on providing customized products and services to each of its clients, along with immediate technical assistance and the best customer care in the industry.
 
Call Compliance develops technology-based compliance solutions for the teleservices industry. The company’s primary proprietary product, TeleBlock Call Blocking System, is designed to automatically screen and block outbound calls against federal, state and in-house do-not-call lists.
 
The company also offers a Regulatory Guide, an up-to-date, online compilation of state and federal telemarketing laws, as well as ongoing compliance auditing services.
 
Do-Not-Call registers create a significant challenge for call centers in that they must be able to respect these lists, as well as keep up with the constant changes. Complete compliance with this list ensures that the company is abiding by regulations and will avoid excessive fines for failure to do so.
 
Implementing an application, such as the TeleBlock Call Blocking System, also helps the contact center to stay on task, without really monopolizing time. The system does the work for the center, so agents can stay focused on their duties, and not whether they are calling someone who should not be called. Such a system can deliver increases in productivity, while also reducing costs – a win/win for the contact center.
 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 
Want to learn more about contact centers? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.


 



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