Skype Business Solutions

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May 21, 2007

Skype Business Solutions: Four Business-class Applications

By Mae Kowalke, TMCnet Associate Editor

 
Until recently, the free, Internet-based calling service Skype (News - Alert) was a consumer product only. While free calls were a benefit of the service, it wasn’t able to deliver the type of functionality that businesses need. That is, until VoSKY Technologies came along and changed the landscape with its VoSKY Exchange product.
 
VoSKY Exchange is a product line that optimizes Skype for business. This product line features rack-mountable gateways that make it possible for businesses to route Skype calls through the company PBX, enabling Skype conversations to take place using existing office phones.
 
The VoSKY Exchange family of products also includes consumer hardware accessories for using Skype on any traditional handset, mobile phone, or speakerphone. All these products are certified by Skype, Limited, an eBay (News - Alert) subsidiary that provides Skype calling service and associated desktop software.
 
VoSKY Exchange enables four key business-class VoIP applications that allow companies to fully utilize Skype in the business environment to reduce communications costs. These applications are summarized below.
 
Multi-site PBX (News - Alert) networking
Many companies have facilities in multiple locations, often with different PBX systems in different countries around the world. The cost of international calls between these offices can be very high, in some cases limiting business activity because of the price. By placing a VoSKY PBX-to-Skype Gateway (News - Alert) at each location, businesses can create a virtual PBX with global extension dialing across multiple office locations and save lots of money by enabling free Skype-to-Skype calling between offices.
 
Skype trunking
With VoSKY Exchange connected to any PBX, businesses can use SkypeOUT as a low-cost trunking alternative. For $30 per year per line, and no contract, companies can save up to 90 percent on domestic calls using the unlimited North American SkypeOUT plan which includes unlimited calling to the PSTN in the U.S. and Canada. In addition, businesses can save up to 50 percent on international calling with SkypeOUT rates as low as $0.02 per minute.
 
Remote access
When a VoSKY Exchange PBX-to-Skype Gateway is installed at each corporate office, teleworkers can call back to the corporate PBX and talk to their colleagues for free using Skype. All that’s required on the remote end is the Skype software client on user’s laptop or desktop and an Internet connection. This setup does away with costly systems needed to connect mobile workers and office-based workers.
 
Web site click-to-call
Using VoSKY Exchange, a business can take advantage of Web 2.0 by enabling free click-to-call using Skype on the corporate Web site. VoSKY Exchange seamlessly integrates the corporate Web site to the phone system. This lets customers click a “Call me!” button on the company’s Web site and be connected to the sales, customer service or technical support department. This application enables a company to greatly reduce 1-8XX, toll-free calls and enhance communications with both customers and partners.
 
Today, Skype is no longer just for consumers—Skype is for business, too. To learn more about how VoSKY Technologies makes this possible, check out the company’s TMCnet.com channel, Skype Business Solutions.
 
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page. Also check out her Wireless Mobility blog.


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