TMCnews Featured Article
November 04, 2010
Monitor 24-7 Offers Service Desk Software Application
By Juliana Kenny, TMCnet Web Editor
Offering an off-the-shelf ITIL Compatible Service Desk Software application, Monitor 24-7 (News - Alert), provider of service management software solutions, developed IncidentMonitor ten years ago, and is still the leading service desk software provider. IncidentMonitor is a comprehensive solution including an ITSM/service management suite and is ITIL compatible as well as PinkVerfied for 10 ITIL processes.
IncidentMonitor is a service desk software application that is available in on-premise and SaaS (News - Alert) licensing models to adjust to varying needs of the company including corporate and budget-wise. Two types are available – IncidentMonitor Enterprise and IncidentMonitor SaaS. They’re developed on the same Service Management framework, so businesses can choose either option to gain access to the service desk application.
The application extends the visibility and reach of the organization’s service desk while integrating customizations and best-practices that make your service desk a business enabler.
With customizable settings and extensible tools such as workflow, open object model, and knowledge management, an organization’s service desk adapts quickly to customer-oriented business processes and is easily integrated with IncidentMonitor. The application also allows businesses to leverage their investments by supporting any process, such as sales and bug tracking.
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Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny