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Epygi Technologies, Packet Island Offer VoIP Net Management for SMBs

By Spencer D. Chin, TMCnet Web Editor

Epygi (News - Alert) Technologies announced that it will offer PacketSmart VoIP Pro Service through its worldwide channel of resellers. Created by Packet Island (News - Alert), a developer of SaaS (Software as a Service) applications, PacketSmart allows VoIP service providers and VARs to pre-assess SMB networks for VoIP readiness and provides continuous monitoring to ensure the carrier grade service level necessary for successful VoIP implementation.

 

The PacketSmart VoIP Lifecycle Management solution has two components; the VoIP Pro Field Service Kit and the VoIP Pro Monitoring Service. This combination of capabilities creates a powerful tool for LAN and WAN assessment, VoIP deployment verification and VoIP troubleshooting, according to the companies.

 

Using these two micro-appliances and a hosted internet call target, resellers and integrators can perform various LAN, WAN and multi-site network assessments, while troubleshooting complex VoIP problems with ease. The quality of every VoIP call can be continuously monitored with active route and traffic analysis done to determine if there are external problems that may be impacting service quality. Since this is an ongoing process, data is now available for troubleshooting transient issues.

  

Because it is inline, the VoIP Pro Monitoring Service can be permanently deployed at the customer site to provide ongoing real time monitoring and SLA reporting.  The unlimited on-demand reports can add considerable value to a reseller’s service offering, the company said.

 

Most importantly, the service provider can now provide carrier-grade support to their business customers using a few qualified VoIP experts in the central office, instead of needing an army of experts providing localized support for multi-site clients.

 

“PacketSmart VoIP Life Cycle Management is the optimum choice for resellers and integrators in this market” said Mario Cuello, president and CEO of Epygi Technologies, in a statement. “Preparing SMB networks for successful VOIP implementation requires a dependable solution that is easy to use. The ability to enhance ongoing service revenue between the reseller and his client fits the new business model that VoIP solutions have created” he added.

 

“We are extremely pleased to have Epygi endorse and resell our solution. One of the big challenges facing the VoIP market is that most customer networks are not ready for VoIP, and troubleshooting VoIP post-install problems end up being complex, time consuming exercises. PacketSmart VoIP Pro is a simple to use plug-and-play VoIP assessment and monitoring solution that enables resellers to make additional service and hardware upgrade revenues while delivering successful VoIP installs” said Praveen Kumar, co-founder & president of Packet Island, in a statement.

 

Spencer Chin is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

 

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

 

 

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