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NICE Integrates Merced's Sales Performance Management and Coaching Solutions following Acquisition

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December 05, 2011

NICE Integrates Merced's Sales Performance Management and Coaching Solutions following Acquisition

By Rajani Baburajan, TMCnet Contributor


NICE, a provider of analytics based workforce optimization (WFO) solutions has acquired Merced Systems (News - Alert), a provider of sales performance management and coaching solutions.


The acquisition underscores NICE's commitment to provide its customers with the market leading, best-in-class analytics-based workforce optimization suite, according to company officials.

Following the acquisition, NICE will integrate Merced Systems’ performance management and coaching solution with NICE's real-time analytics and real-time customer feedback. The solution will enable organizations to optimize customer-facing processes.

Merced’s solutions include Merced Service Performance Management and coaching, which provides performance analytics and dashboards, service coaching, incentive management and real-time reporting for enterprise service personnel.

Additionally, the service includes Merced Sales Performance Management with incentive and quota management, performance analytics and dashboards, sales development and coaching and other analytics solutions.

“Through this combination, our leading performance management solutions will now be available to NICE's broad base of customers,” said Matt Glickman, CEO of Merced, in a statement. “We already have customers enjoying the benefits of the integration of our solutions with some of NICE's solutions. We look forward to joining forces with NICE and believe that our unique closed-loop offering will deliver strategic value to enterprises globally."

The integrated sales performance management and coaching solution is available as either on-premise, Software-as-a-Service (SaaS (News - Alert)) or hosted models. It is also available as standalone service or as a tightly integrated component of the NICE suite.

The total cost of the deal is valued approximately at $150 million in addition to $20 million in cash, subject to meeting certain performance targets. The acquisition is expected to add approximately $55 million to 2012 Non-GAAP revenues and approximately $0.10 per share to fully diluted 2012 Non-GAAP EPS.

The deal is expected to be finalized by the middle of the first quarter of 2012.


Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein







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