InsureMyTrip Prolongs Customer Service Call Center Hours to Support Travelers
October 10, 2013
By Jyothi Shanbhag, TMCnet Contributor
The value of customer service and assistance cannot be underestimated in today’s competitive business environment.
To offer more convenience to its customers, InsureMyTrip, a travel insurance comparison site, today announced the extra time of its customer care call center hours for customers.
InsureMyTrip.com is consumer-oriented online travel insurance, catering to clients around the world. Featuring insurance comparisons from other top industry providers, InsureMyTrip.com works as a one-stop resource that can meet consumers' travel insurance needs—all in a secure environment.Officials at InsureMyTrip said that the call volume at their customer care center has increased as more customers seek guidance on travel insurance plans during off-peak hours and weekends.
To cater to their customer’s needs, the company has extended its call center time which is helping the travelers to speak with a licensed travel insurance agent 7 days a week, Monday - Thursday 7 a.m. – 12 a.m., and Saturday and Sunday from 9 a.m. – 9 p.m. (EDT) by calling 1-800-487-4722 or by e-mailing an agent at [email protected]. "Millions of travelers rely on InsureMyTrip agents to provide unbiased, trustworthy advice. We are reaffirming our commitment to provide excellent customer service by offering additional support to travelers. We want to help them choose the right insurance plan,” says InsureMyTrip CEO Jim Grace. "With the expansion of our customer call center, travelers can choose the right insurance plan with renewed confidence by reaching one of our professional travel insurance agents at a time that is most convenient for them," said Grace.
The company has also added extra staff members who are highly trained in the travel insurance and general insurance fields, to support its superior customer service program. This program offers one-on-one professional assistance to travelers before, after and during a trip.
"We're excited to offer expanded hours so we can be more accessible to our customers when it's convenient for them," says Customer Care Operations Director Peter Roca.Established in 2000, InsureMyTrip is a division of IMT Services Corporation and headquartered in Warwick, R.I., with additional offices and data centers in Connecticut and Oregon.
Edited by Rory J. Thompson