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Levementum Unveils SugarCRM Managed Services Program

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TMCnews Featured Article


January 19, 2009

Levementum Unveils SugarCRM Managed Services Program

By Stefania Viscusi, Assignment Desk Editor


In a bid to make it easier for enterprises adopting SugarCRM to get the support they need, Levementum, a provider of open source enterprise software solutions and consulting, has announced a new support program for SugarCRM (News - Alert) that provides customers with technical support and help desk functionality they need in one central location.  

 
The new SLA (Service Level Agreement) governed - SugarCRM Support Program includes a one-stop place for technical support, help desk, system administration, platform administration, and system configuration as well as support for other vendors' products. Offering even more efficiency in the data center, the solution also keeps track of service agreements, warranties, escalation procedures and other service level commitments.
 
"SugarCRM Managed Services from Levementum transforms the increasingly complicated and time-consuming task of supporting your CRM assets into a single phone call or a single click," said Geoffrey Mobisson, Managing Director, Technical Services.
 
Three separate solutions, offered on a consumption basis, are included as part of the new solution. These include Levementum FSP – (Functional Support Program) which features Help Desk, System Monitoring and Job Scheduling functions; Levementum ASP – (Administrative Support Program) with User Management, Security Management, OS/Software Component Management, Infrastructure Management, and Field Studio Configuration features; or the Levementum SSP – (Strategic Support Program) with Technical Services (Migrations, Hosting, DR), System Audits, Development and Training.
 
"We are an experienced Gold partner that has managed dozens of deployments and hosted environments worldwide. With local offices on both coasts of the US, Levementum is uniquely qualified to help CIOs dramatically change the way they deploy, manage and support their SugarCRM investment," said Mobisson.
 
Back in November, when Bright House Networks and Broadcore chose to implement the Sugar Enterprise offering on-site, Levementum was chosen to implement Sugar Enterprise at BHN, developing back-end integrations with departmental systems via SOA-driven integrations, mashups and dozens of custom modules for various departments.
 
 
Levementum, SugarCRM and BHN also worked together back in October to present a Webinar event with Selling Power to help uncover the ways sales leaders can pull ahead even during economic downturn. During the Webinar event, CRM process experts from Levementum shared how they created a Total Customer Management system for Bright House Networks.
 
 
For more, be sure to check out the Open Source CRM channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi







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