On-Demand Call Center

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January 09, 2007

On-Demand Call Center Technology Recognized by CIS Magazine

By Stefania Viscusi, TMCnet Assistant Editor

 

Customer Inter@ction Solutions Magazine has presented Transera Communications with a 2006 Product of the Year award for their Seratel offering.
 
With the advancement of today's technologies, and especially in IP Communications, organizations today are realizing increased possibilities when it comes to operating their contact center centers. In particular, the on-demand ACD provides companies with a simplified infrastructure which enables organization to easily deploy, manage and grow call center operations with increased visibility and control at the lowest cost..
 
Transera Communications’ Seratel, an On-demand ACD, for multi-sourced environments, supports global operations and allows both supervisors and agents to work for a contact center from anywhere in the world. Seratel features a full suite of on-demand call center applications designed expressly for enterprises with highly distributed agents. Seratel provides essential call center features, and an unprecedented level of visibility, control and quality management over distributed call center operations – without investing in any capital.    
 
The 2006 Product of the Year award winners were selected based on their product's vision, leadership and attention detail. Winners represent the best in the industry and acknowledge proven commitment to quality and enhancement in technologies for the call center and CRM space.
 
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions magazine commented, “These companies have proven their commitment to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  We’re proud to honor their hard work and accomplishments.”
 
 
A list of all 2006 Product of the Year award recipients can be found in the January and February issues of Customer Inter@ction Solutions Magazine.
 
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 **Be sure to check out TMCnet’s Whitepaper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.


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