Omni-Channel Customer Engagement Article

Aspect (News - Alert) Software is a provider of fully-integrated consumer engagement, workforce optimization and self-service solutions. They encourage humanizing organizations so that there can be conversational interactions between customer and company, which thus creates a frictionless omni-channel customer experience. Aspect Software has been active for over 40 years, and is now looking to better their company further by appointing Gene Weaver as the new vice president of solution consulting.

Weaver is coming to Aspect Software from Enspire Commerce/enVista, where he was a managing partner. In this role, he managed all go-to-market strategies. Before that position, he held leadership positions in sales, pre-sales and product strategy for several companies, including Yantra/Sterling Commerce (News - Alert), Escalate/RedPrairie/JDA and Lawson Software. As an outspoken evangelist for Cross-Channel/Omni-Channel strategies, he appears to be a good fit in his new position working for Aspect, who strives to create smooth omni-channel customer experiences. In his new role, Weaver will handle the execution of solution consulting pre-sales operations surrounding Aspect’s cloud, hybrid and on-premises customer experience solutions.

Due to his qualifications, Aspect is excited to have Weaver on board: “Gene’s leadership experience in technology consulting and execution of client deliverables further strengthens Aspect’s sales implementation and will be a critical asset to our success,” said Jay Johnson, Aspect senior vice president Sales, North America. “Gene will play a vital role growing and expanding our customer relationships and building on the market momentum created by the availability of Aspect’s fully-integrated solution suite and deployment flexibility. As we create cloud migration paths that deliver better business returns for our customers, his leadership and focus will be essential for the success of this initiative.”

Likewise, Weaver is looking forward to beginning his new VP position with the company: “Aspect’s swift pivot to investing and building out a market-leading cloud portfolio really addresses the demands of today’s radically changing market. From the introduction of Aspect Via, the company’s cloud customer engagement center to chatbots and cutting-edge workforce solutions, Aspect is well-positioned to deliver on our customers’ demands,” he said. “I'm excited to join an innovative organization that understands the shifts in our industry and I’m eager to build on the momentum we’ve created by continuing to deliver remarkable experiences for our customers and ultimately, their customers.”