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May 08, 2008

VoIP Logic Announces Multi-System Knowledge Base

By Tim Gray, TMCnet Web Editor

 

VoIP Logic, a leading VoIP Managed Services and software provider, recently announced the availability of its Support Portal Knowledge Base.

The Massachusetts –based company’s VoIP Logic’s (News - Alert) Knowledge Base is expected to serve as a self-service resource for the company’s customers and partners by providing full transparency to the latest solutions and scripts, addressing more than 500 hundred engineering issues on all VoIP Logic-supported systems, according to VoIP Logic Vice President, Engineering, Roberto Rojas.

“Prompt response time and a strong sense of partnership with our customers begin with sharing engineering knowledge. It is essential that service providers have all resources at their disposal so that they may ensure the best possible end-user experience,” said Rojas.

VoIP supported systems include NextPoint (News - Alert) (NexTone), Sylantro, Iperia, Acme, Talking SIP, as well as general tools and tutorials for effective VoIP network management.

“VoIP Logic not only takes great pride in simplifying VoIP rollouts for carriers and service providers but we also continue to invest heavily in personnel and systems that ensure our customers have access to tools that enable prompt resolution of critical issues.”

According to survey results released by the Service and Support Professionals Association, respondents say a clear focus in 2008 will be the continued proliferation of online communities and knowledge bases. This is an indication that technical service and support have clearly reached critical mass in terms of their contributions to customer retention and satisfaction, according to VoIP Logic.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

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