Managed service provider Communicado (News - Alert) and Tone Software today announced a technology partnership designed to deliver expanded quality and service level management capabilities for converging IP Telephony and Unified Communications (News - Alert) environments.

 

 The integrated solution combines comprehensive, platform-independent voice quality and performance analysis with in-depth voice fault management and service level assurance, resulting in a powerful "best of breed" solution that ensures quality converged communications service delivery across virtually any technology mix.

 

“The synergy of fusing premiere fault and service level assurance technology with an innovative IP voice quality management solution is very powerful,” said John W. Hutchison, President and CEO of Tone Software. “As businesses today embrace convergence, they are challenged with the growing complexities of their evolving voice infrastructure, while recognizing they must build a bullet-proof platform to support their future strategic communications objectives. The integration of the ReliaTel and Streamline technologies provides the comprehensive solution so desperately needed by both Enterprises and Service Providers that are striving to deliver on the promises of convergence and unified communications.”

 

The integrated Communicado and Tone offering delivers a platform- independent convergence management solution that supports the full gamut of TDM and IP gear from Avaya, Nortel, Cisco, Siemens, NEC (News - Alert), Mitel, etc. Since both the companies are Avaya DevConnect Development Partners, they are able to offer Avaya Compliant tested solutions that seamlessly deliver pre-net assessments, fault, performance, QoS, traffic, and capacity management for voice environments at various stages of transitioning from legacy TDM technologies to IP enabled architectures.

 

“In working with Tone, we have created a joint solution providing unprecedented real-time service monitoring and management across the complete VoIP, Unified Communications and Managed Services market, all on a single delivery platform. This partnership was borne from the requirements of innovative customers who are accelerating a new rate of change for the industry as Unified Communications drives technology convergence, and managed services increase VAR and Service Provider business opportunity,” said Steve Rizzone, CEO of Communicado.

 

The integrated Tone - Communicado technology will be delivered through the Communicado Streamline Service Management portal, a hosted service providing premier converged-communications management, with none of the risks or IT burden of ongoing support and maintenance. The delivery model is particularly attractive to VARs and Managed Service Providers seeking to cost-effectively expand their offerings to encompass the broader convergence management and unified communications services their clients demand, without making expensive NOC (News - Alert) investments and incurring staff overhead increases.

 

In conclusion, John Hutching said “Harnessing the [revolutionary communication] changes to successfully drive competitive business advantages is top priority for both IT organizations and Service Providers - they need the powerful and agile convergence management capabilities of the integrated ReliaTel - Streamline solution to succeed.”