In its ninth appearance on KMWorld’s ‘100 Companies That Matter in Knowledge Management,” Consona (News - Alert) is acknowledged in the knowledge management software arena for being an industry thought leader.
As a provider of knowledge management software and customer relationship management, Consona offers a solution which is deployable in the cloud or on site and allows hundreds of large organizations to leverage its patented technology for improved customer service on a global scale.
Hugh McKellar, editor in chief, KMWorld, stated, “Consona’s inclusion on the list is based on the breadth and impact of its innovations to meet specific customer needs while adding true value to its entire chain of constituencies.”
The list is compiled every year by practitioners, theorists, analysts, vendors, and customers in the knowledge management industry. Consona’s recognition on the list places it amongst worldwide players in knowledge management, and further establishes it as a leader in improving call center agent productivity.
Tom Millay, vice president of marketing, Consona, stated, “We are a part of this list because of our ability to enable our customers to meet and exceed their customer service and support goals. We do so not only with our technology and services, but by continuing to improve our solutions by listening to and involving those who use our software on a daily basis. This is what has allowed us to be considered a major player by KMWorld for nine straight years.”
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny