International Data Corporation has positioned Genesys (News - Alert) as the top contact center provider for the Asia-Pacific region in its recently released report, “Asia/Pacific Contact Center Vendor Shares 2012 Steadfastly Revolutioning.” Genesys is a provider of customer engagement and contact center solutions.

 In a statement, Paul Segre (News - Alert), CEO and president of Genesys said, “Genesys has been rapidly building the industry’s most comprehensive set of customer engagement solutions to help our customers provide a differentiated customer experience. Being declared a market leader in the APAC region demonstrates that customers embrace our strategy of both providing total market coverage and offering solutions that span sales, marketing and service.”

In 2012, Genesys’ yearly revenues had crossed $610 million. The organization reported two-digit rise in revenue in 2012 as compared to 2011. Genesys’ brilliant performance in 2012 was due to the increasing requirement for its contact center solutions, analytics applications, solutions for online, social and mobile customer service. The organization’s enterprise-wide solutions that incorporate the front office with back office employees and processes were also in high demand.

Genesys has also taken over Angel and SoundBite Communications (News - Alert), with an aim to fortify its cloud capabilities. Genesys is now the biggest cloud-based contact center provider in the industry with $135 million in yearly revenue and a minimum of 1,200 customers.

According to the latest IDC (News - Alert) report, “Genesys continues to grow and consolidate its position as the number one contact center in the region. The extraction of Genesys from Alcatel-Lucent (News - Alert) following its mid-October (2011) acquisition by European private equity firms, Permira Funds and Technology Crossover Ventures, has created a company with renewed energy and potential. Most vendors would agree that their future will be defined by their success in cloud. Genesys and the contact center space are no exceptions”

The competitive setting for contact center applications in Asia/Pacific, exclusive of Japan, is emphasized by the IDC study. The study also emphasizes on the fresh requirements of the current contact centers.

Genesys currently has a minimum of 3,000 customers in 80 countries. The organization coordinates over 100 million customer interactions each day.