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Radish Partners Up with SPLICE Software to Enhance Mobile and Enterprise Communications

By Anuradha Shukla, TMCnet Contributor

Radish ChoiceView technology has been integrated into SPLICE Software’s existing solutions. Following this integration, Radish’s ChoiceView technology will be offered as a multimodal solution to enhance mobile and enterprise communications.

Now, businesses can leverage Radish’s ChoiceView technology to improve the mobile user experience. The solution also lets businesses to simultaneously send visuals to mobile device users while talking/texting with them.

SPLICE Software provides voice, video, phone, text / SMS, landing pages, mobile landing pages, e-mail, direct mail, and web applications in a cloud-based solution through software as a service model (SaaS (News - Alert)).  The company’s customers were searching for next generation multichannel communications and by integrating Radish ChoiceView technology into its existing solutions SPLICE is enabling businesses to easily interact through live visual communications.

In addition, this integration will allow SPLICE to offer a unique solution to its customers who want to provide better mobile sales and support. Both companies note the importance of seeing visuals while talking as it increases understanding by at least six times.

Thanks to ChoiceView, enterprises can share visual information with customers through integration of this technology into existing Interactive Voice Response (IVR) systems.  Integration enables callers to both hear and see information transmitted by businesses. Businesses are also able to more quickly complete complex transactions for sales and support with ChoiceView, claims both the partners.

Radish Systems (News - Alert), improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView ‘Communications-as-a-Service’ technology platform.

“Radish ChoiceView helps businesses implement a mobile strategy to solve BIG support issues!” said Radish CEO Theresa Szczurek. “Radish is pleased to partner with SPLICE to offer next-gen unified enterprise communications and to improve efficiency of contact centers communicating with mobile callers.”

Radish is also improving the way organizations communicate with mobile device users through its cloud-based ChoiceView SaaS solution.