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IVR Service Provider Hires Laurence Webb to Lead Sales Team in Australia, New Zealand

IVR Service Provider Hires Laurence Webb to Lead Sales Team in Australia, New Zealand

July 26, 2012
By Madhubanti Rudra, TMCnet Contributor

Cyara Solutions (News - Alert), a provider of interactive voice response (IVR) testing solutions for the entire IVR lifecycle and the Contact Center, announced a new hire that represent a major value addition to its workforce. The appointment also signals the company’s global ambitions and signifies strong demands for its testing, monitoring and simulation suite in these regions.   


The company has reportedly tapped thirty-year IT veteran and former director of Telstra (News - Alert) Laurence Webb to lead its sales operations in Australia and New Zealand. Webb has joined the company as general manager of sales.

According to Cyara, its solution suit has been designed to ensure exemplary system operation emulating live calls without requiring or impeding live customers or agents.

The Cyara Solution Suite include a complete suite of products for testing, monitoring and simulation of contact center infrastructure and applications including IVRs, IP Telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop and CTI (News - Alert) -- from initial deployment through subsequent modifications.

“Laurence Webb’s combined IT and financial services sales and management experience and track record of success will serve us well as he focuses on serving our existing customer base and growing the business in this region. We can now concentrate on the global growth of the company knowing that Australia and New Zealand markets are in his capable hands,” CEO of Cyara Alok Kulkarni explained in a statement. .

Webb’s long and illustrious career boast association with such top tier companies as Telstra, SecurePay, Interact Commerce, Hewlett-Packard, Stratus, Unisys (News - Alert) and Deloitte.

Webb held senior-level sales and management positions in these companies.

In his new role, Webb is expected to spearhead his team in expanding Cyara’s business in the new markets serving the existing customers in the financial services companies, telcos, utilities and government agencies in Australia and New Zealand.

“I am continually impressed by the globally recognized, growing list of customers already using Cyara as part of their customer experience management strategy. And, when I spoke to a number of these customers prior to joining Cyara, they encouraged me to join – stressing what an important risk management service Cyara provides to them and how pleased they are with the service they receive. I aim for there to be a lot more customers like that soon,” Webb shared in a statement.

Recently Cyara announced the addition of a U.S. data center in Sunnyvale, CA (News - Alert) as part of the expansion of their testing capacity. With this data center, the company expands IVR and contact center testing capacity to 20,000 plus ports.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Amanda Ciccatelli



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