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IP Phone System Feature Article

[August 29, 2005]

Nortel And Microsoft Announce Expanded Partnership

By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

Nortel announced today that it has broadened its existing strategic relationship with Microsoft. The partnership, accomplished through integrated technology solutions, aims to simplify inter-business communications. The cooperative will provide collaborative real-time capabilities for users through integration of Microsoft Office Communicator 2005 and Office Live Communication Server with Nortel's open, SIP-based communications solution. The bonus is that the vast majority of workers today are familiar with Microsoft interfaces, and applying those interfaces to other technologies can up adoption rates, lessen resistance to new solutions and take the training and support burden off of IT and help desk workers.

Essentially, the combination of the two solutions will provide desktop call control using MS Office Communicator for telephony infrastructures built on Nortel Communication Server 1000. Nortel's open SIP application interface lets customers build customized solution sets more easily. Microsoft Live Communications Server and Office Communicator will be integrated with the telephony and flexible IP communications of Nortel Communication Server 1000. Additionally, the Nortel/Microsoft converged office solution will provide access to applications such as unified messaging, contact center and self-service via the Nortel Applications Center.

"Combining the capabilities of Microsoft's Live Communications Server and Microsoft Office Communicator's capabilities with Nortel's IP Telephony represents a win-win scenario for end-users," said Malcolm Collins, president, Enterprise Networks, Nortel. "We are pleased to be working with Microsoft to integrate our open, SIP applications, which are designed to enable customers to drive increased productivity through enhanced access to a multitude of applications and simplified communications. Designed to ignite global commerce, we expect this new solution to open up a world of new opportunities for businesses by providing users with the convenience and flexibility to collaborate through the most effective means available."

According to the two companies, "The solution is designed to enable end-users to exploit the personal computer-based Microsoft Office Communicator client in concert with a Nortel desktop phone for business communications. It will also enable them to determine when colleagues are available and employ an integrated Instant Messaging capability, all from the Communicator client interface. In addition, end-users will be able to access communications directly from the desktop phone or from Communicator."

For more information, visit www.nortelnetworks.com or www.microsoft.com.

Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions.

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