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GENBAND Introduces A2 Intelligent Messaging Manager

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June 07, 2012

GENBAND Introduces A2 Intelligent Messaging Manager

By Rachel Ramsey, TMCnet Web Editor


GENBAND (News - Alert), a developer of IP infrastructure and application solutions, introduced the A2 Intelligent Messaging Manager (IMM), a unified messaging platform offering a suite of advanced, integrated voice and messaging applications that include capabilities such as voicemail, voicemail-to-text, fax messaging, automated attendant services, visual voicemail and video mail.


This new component of the A2 Communications Application Server portfolio simplifies the way users communicate by automatically retrieving messages and provides the freedom to choose how users want to access them - via desktop, IP phone, or mobile device.

For service provider s and enterprises, benefits of A2 IMM include a single messaging platform that lowers operational and maintenance costs and that supports all messaging applications across consumer and enterprise, wireline and wireless, and a platform that enables rapid deployment of new revenue-generating applications such as visual voicemail or voicemail-to-text. Visual Voicemail provides an enhanced user experience through a visual display of all messages on their desktop, IP phone, or mobile device with a large array of options.

A2 IMM is multi-tenant capable, easily supports multiple languages, and is available in both redundant and geo-redundant configurations.  Through premium video mail features, end users can record and customize their video greetings and access/retrieve video messages via the Web from their computer, mobile phone or tablet. The Automated Attendant service allows service providers and enterprises to easily administer incoming call routing via Web-based provisioning and routing options such as dial by extension, dial by department, dial by name, external routing, time of day routing, general delivery mailbox and live operator.

 “Unifying any content to any endpoint, the A2 IMM simplifies the way users access and view multiple message types such as email, voicemail, video mail and fax messaging, with full synchronization across all their devices,” said B.G. Kumar, president of GENBAND’s Multimedia Business Unit. “Whether on a laptop, IP phone, TV or mobile device, the A2 IMM enhances the unified communications experience by providing an intuitive, consolidated message inbox with a graphical user interface. We believe this innovation represents the most advanced and robust messaging platform on the market and illustrates our ongoing investment and commitment to GENBAND’s market-leading A2 Communications Application Server.”

Benefits for end-users include the ability to effortlessly scan messages and content to immediately get the critical information you need, conveniently access all messages on your desktop, IP Phone (News - Alert) or mobile device, dictate emails, leave messages as well as send memos to yourself (which can then be filed or forwarded), and copy phone numbers right into your contacts.

“GENBAND continues to expand its applications portfolio to meet the needs of an increasingly mobile work force that expects a common look-and-feel across all their devices, whether at home, at work or on the road,” said Ronald Gruia (News - Alert), principal analyst for Frost & Sullivan’s ICT Practice. “The A2 IMM represents a strategic leap forward for GENBAND, as it raises the bar for functionality service providers can offer to their customers, giving these subscribers the ability to manage all their communications (e-mail, voicemail, fax, social networking, etc.) from a single, user-friendly interface. We are pleased to see these types of investments in VAS (Value Added Services) and believe they can spur even more innovation by industry leaders.”

GENBAND offers a variety of solutions, products and services, including its IP phone sets applications. It works closely with IP phone suppliers to provide interoperability testing with the A2 Communications Applications Server and is one of the only suppliers with the ability to provide a complete end-to-end solution, including the IP phone, for its customers.




Edited by Jamie Epstein







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