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IP PBX Feature Article


[December 3, 2004]

PBX Shipments Increase in Spite of Market Maturity; IP-PBX a Key Factor

Report From Infonetics Research


Worldwide PBX line shipments totaled 6.5 million in 3Q04, up 10% from the previous quarter, and 16% higher than a year ago, according to Infonetics Research's Enterprise Telephony quarterly worldwide market share and forecast report. Worldwide PBX revenue totaled $1.5 billion in 3Q04, up 6% from 2Q04, and 5% higher than a year ago, and is expected to ramp in the coming year as the market gets an injection from IP PBX platforms.

"The enterprise telephony market is mature, and with the exception of IP and hybrid PBXs, growth has been muted over the past few years," said Infonetics Research's Matthias Machowinski, directing analyst for enterprise voice and data. "In 2003, revenue increased only 3% and line shipments 6%. But with the economy improving, the PBX market is gaining strength as well. The way 2004 is shaping up, the PBX market is poised for double-digit year-over-year growth. And as businesses continue converging their voice and data networks, the IP PBX segment will certainly outpace overall market growth."

3Q04 IP PBX Market Highlights

  • Alcatel leads in worldwide IP PBX revenue market share, followed by Avaya and Cisco
  • Avaya leads in North American IP PBX revenue market share, followed by Cisco, Nortel, and Mitel
  • Hybrid PBXs account for 50% of all PBX line shipments; pure IP PBXs account for 10%
  • 44% of all PBX revenue comes from North America, 39% from EMEA, 13% from Asia Pacific, and 4% from CALA

The Enterprise Telephony report tracks TDM, hybrid, and pure IP PBXs in North America, EMEA, Asia Pacific, CALA, and worldwide. Companies tracked in this service include 3Com, Aastra, Alcatel, Avaya, Cisco, EADS, Mitel, NEC, Nortel, ShoreTel, Siemens, Sphere, Swyx, Toshiba, Vertical Networks, Zultys, and others.

Infonetics Research (http://www.infonetics.com/) is an international market research and consulting firm covering the data networking and telecommunications industries in North America, Europe, and Asia. Infonetics helps companies develop, market, and sell products and services by providing objective analysis of end-users, service providers, and product manufacturers. Infonetics has offices in Silicon Valley, the Boston Metro Area, and London.

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