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Hosted IP Feature Article


October 11, 2006

Citel Launches SIP Trunking Solution

By Mae Kowalke, TMCnet Associate Editor

Citel, a company that specializes in hosted IP, announced today a new SIP trunking solution using the company’s EXTender product suite to provide enterprises with a direct connection to a centralized PBX (News - Alert).
Using a SIP trunking provider rather than local circuits helps enterprises reduce costs while at the same time increasing productivity and continuity.
“Distributed enterprises need a better solution for connecting branch offices and remote workers,” said Michael Robinson, Citel’s CEO, in a statement. “By combining our EXTenders with SIP trunking, distributed enterprise customers can literally get more for less. More features, more productivity, and more reliability at lower operating cost than today’s PSTN-based solutions.”
Citel’s new SIP trunking solution uses the company’s PBXgateways at the central PBX site, and EXTenders (4100, 6000, IP600 or 7000) at the remote locations. Combined with SIP trunks from a service provider, the solution lets enterprises reduce monthly bills by replacing at least one T1 connection.
In its announcement, Citel explained that “a single voice network eliminates the need to obtain a PRI circuit in one city and extra POTS or PRI circuits in other cities.”
The company added that a single, unified network also eliminates the need for additional PBX or key systems in larger branch offices and—by porting local numbers to a SIP hoster—lets companies eliminate extra PRI ports on the headquarter PBX.
The new solution also simplifies the administration of a telephony system by offering a single dialing plan and voicemail system that can be managed centrally from an enterprise’s headquarters.
To learn more about Citel’s hosted IP solutions, check out the company’s channel, Hosted IP.
If you’re attending Call Center 2.0 this week (co-located with Internet Telephony Conference and EXPO West, Oct. 10-13, 2006, in San Diego), be sure not to miss the following sessions, co-presented by representatives from Citel:
Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke’s columnist page.

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