Hosted Contact Center Featured Article

Five9 Thanks Partners with More Rewards

November 04, 2008

By Stefania Viscusi,
Assignment Desk Editor

On Demand Call Center solutions provider Five9 is showing thanks to its partner community by further expanding its rewards program.
The program, which was launched back in January, allows partners to provide sales referrals and share in the revenue.
The program is Web-based and can be accessed fro Five9's Web site. In addition, partners receive expanded collaboration with Five9, its users and other partners.

"We’re taking this time of year to say thank you to our partners with special incentives and rewards,” said Jim Dvorkin, CTO of Five9.
"Since the start of our Referral Program, we’ve been in contact with partners to understand their specific needs and the requirements of their vertical markets. With the addition of 60 partners to our referral network, additional customers have benefited by our powerful predictive dialing and call center capabilities. Partners collaborated on many solutions in industries such as education, mortgage, telemarketing, and travel. Together we’ve also provided specialized, customer seminars covering topics ranging from compliance to home agent strategies."

A study from research firm Yankee Group (News - Alert) shows the importance that IP telephony has played in changing the market and making hosted contact centers popular.
These solutions are easy to install and deliver a lower total cost of ownership, higher return on investments, better customer service and reduced operating costs.
In a recent interview with TMCnet, Five9 also commented on the value a hosted contact center solution offers for companies seeking flexibility on a budget.
 “We’ve been working with Five9 this year to provide our customers with quick access to a proven, affordable call center solution. Five9 can deploy their solution in one week and our customers see impact in the efficiency and effectiveness of their operations. User-friendly technology is important to both our companies. With Five9, agents, supervisors, and administrators get on board right away," said Rick Doyle, President of LeadMailbox, a Five9 partner providing solutions for lead management.
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi