Hosted Contact Center Featured Article

Vonage Picks Hosted Contact Center Provider Five9 for Marketing Campaigns

May 21, 2008

By Anil Sharma,
TMCnet Contributor

Vonage (News - Alert), a VoIP provider, has deployed Five9 Inc’s Virtual Call Center offering in several divisions in a bid to better manage its marketing campaigns.



 
The Five9 Virtual Call Center is both agent- and supervisor-friendly and easy set up so that supervisors and agents are on board quickly.
 
Five9’s predictive dialing and outbound solutions were deployed quickly and flexibly to align with the telecommunications provider‘s aggressive goals for customer outreach.
 
“We needed a quick, easy-to-use, easy-to-manage call center system to support operations in multiple divisions. We turned to Five9 for software features, implementation services, and training to get our departments operational in four days,” said Lev Rejanovinshi, Vonage customer support director.
 
“Using the Five9 system enabled us to execute several campaigns that produced winbacks and generated revenue. And we measured customer satisfaction using the Five9 system for polling."
 
Vonage is a U.S. provider of VoIP phone service with nearly 2.6 million lines in service. The company’s innovative and scaleable platform offers quality communications services at an affordable price and its services are marketed directly and through national retailers.

The Five9 Virtual Call Center supports their customers with feature-rich, cost-effective solutions that are reliable and flexible, and help to capitalize on the growing market demand for broadband and VoIP.
 
“We collaborate with our customers during initial implementation and throughout their use of our service, including the ongoing introduction of new features and capabilities. We are proud that Vonage is getting great results and using the Five9 solution in innovative ways,” said Marissa Ramsey, Vice President of Customer Success at Five9.
 
Anil Sharma is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
 
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