A Santa Monica based chiropractor, Ralph Alvy, D.C. has been in business for 26 years with hundreds of patients coming going through his doors. Practicing solo, Alvy needed to find an accessible and personal service to aid him in his business. He found such a system with RingCentral’s Internet phone system to manage his business communications.
When beginning his search to better manage his business communications, Alvy knew he didn’t want the expense of hiring a full time receptionist. So, when he found RingCentral’s (News - Alert) solution, it was a perfect fit. RingCentral’s Internet phone and fax system acts like a secretary enabling Alvy to manage all of his calls.
“The phone is critical to my business and with RingCentral as a receptionist I can communicate effectively with my patients, keep my contact list up to date and project a professional image. I am saving money every day by not hiring a receptionist and I save time by not having to deal with sales calls and junk faxes,” said Alvy.
With RingCentral’s online control center Alvy can customize the system to fit his specific needs. Alvy says that his patients have found the professionalism and personal touch they experienced was surprising after learning that he operates a one-person practice. He has set the system up to simultaneously call his office and mobile phone so that he never misses an important call.
Alvy actively uses RingCentral’s call tracking which logs all inbound calls even if callers do not leave a message giving Alvy a record of who called, the phone number, date, time, duration and result of all calls. In addition the solo practitioner uses RingCentral’s contact management options that helps Alvy identify and block sales calls he does not wish to take plus, with RingCentral’s Internet fax, he also uses the feature to eliminate junk fax mail from his RingCentral fax number.
With RingCentral on call, Alvy can manage his communications and ensure that his patients receive a high level of service. For more information about RingCentral, visit their Website. Or learn more about the company and its products on their Fax channel here on TMCnet.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek