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November 15, 2007

TouchStar Announces Acquisition of Direct Competitor Data-Tel

By Calvin Azuri, TMCnet Contributor


TouchStar, a leading call center technology provider, has announced the acquisition of its direct competitor Data-Tel Info Solutions (News - Alert). TouchStar and its subsidiary companies Data-Tel, Sigmaworx/ETS and Digisoft, will now be able to offer the most comprehensive range of call center technology to over 2,500 global clients.

TouchStar (News - Alert) is the fastest growing call center technology provider in the world. The company develops and offers support to cutting-edge call center technology through on-site and hosted deployment options. TouchStar offers its services to more than 2,500 businesses on six continents. The company is based in Denver, Colorado, and has offices in New York, Phoenix, Davenport, Mumbai, Manila, and Manchester.

TouchStar’s services include five base platforms and on-site or hosted deployment options. These are the ideal choice of solutions for enterprise, medium, or small business communications in a broad spectrum of industries. Call Centers that are contemplating moving to the next level in technology upgrades benefit from TouchStar’s consulting services. Since TouchStar doesn’t limit its solutions to a few options, the services are highly sought-after by companies across the world.

Rick Morris, COO of TouchStar, said in a press release: "TouchStar and Data-Tel have each been strong leaders in the call center technology industry. Data-Tel is a clear solution of choice in several outbound call center market segments that TouchStar did not focus on. Data-Tel also recently developed an innovative hosted solution that is growing very rapidly due to its ease of use and rich feature set."

Steve Bederman, CEO of TouchStar, was quoted in the release saying, "TouchStar is looking forward to revealing each piece of our exciting corporate development plan over the next 24 months. TouchStar will acquire additional world class communications companies and launch several new integrated solutions that add value for our clients. TouchStar will continue to prove that we are the unique partner of choice in communications. Beyond technology, no other company matches TouchStar's interest in our clients or our passion for continuous improvement in everything we do. TouchStar will change the world's expectations of what a partner is."

TouchStar's growth per se is contributing in a positive way to its clients. The addition of experienced communications technology support and development employees, as well as new products, new services, expanded geographic presence, and an increase in profitability, allow the company to build on its product functionality in the least possible time. TouchStar is focused on consistent product development, reliable finished products for safety, and best-in-class customer support.

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Calvin Azuri is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.




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