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September 03, 2008

Incognito Device Provisioning Solution Helps Indian Broadband Provider Expand

By Mae Kowalke, TMCnet Senior Editor

India is one of the top ten fastest growing markets for broadband cable Internet services, according a report by business information provider Ovum (News - Alert).
Many service providers are looking to take advantage of this growth, resulting in heavy competition. To gain an upper hand in this competitive market, companies must provide value services that are reliable.
A key example is Hathway Datacom. To gain an edge over its competitors, Hathway launched an affordable high bandwidth service. Due to the popularity of this service, Hathway found it necessary to choose a suitably robust solution for device provisioning, thanks to a rapidly expanding customer base. To keep up with an expected 500,000 new subscribers by year’s end, Hathway turned to C-COR Broadband, an Australian integration company, to facilitate the upgrade.
C-COR Broadband recommended that Hathway deploy the Broadband Command Center from Incognito Software to handle device provisioning. Hathway also decided to lease and resell Incognito technology to other operators in India, an arrangement that allows those companies to benefit from the infrastructure and expertise that Hathway has established.
Like Hathway, Incognito is an expert in the market it serves. The company specializes in subscriber edge device provisioning solutions and network management systems. Its products are deployed by broadband operators worldwide and provisions millions of data, voice and IPTV (News - Alert) devices globally.
K. Jayaraman, manager director and CEO at Hathway, said the decision to pick Incognito’s solution was based on several key points. First and foremost, the company needed a proven solution that would allow it to support a fully convergent solution reliably and in a cost-effective manner. There were other factors as well, however.
“Hathway intends to roll out a Next Generation Network to support Triple Play (News - Alert) in the near future,” said Jayant Changrani, the company’s senior vice president. “The fact that provisioning and network management has been Incognito’s sole focus since 1992
and that they support the widest array of end user devices in the industry gave us additional security in our decision.”
The Incognito system, Changrani said, will enable the company to successfully grow as it envisions.
Stephane Bourque, founder and CTO of Incognito, said that the project was completed on time and on budget by C-COR Broadband in large part because of his company’s application programming interface (API) library, which facilitated a speedy switch from a Cisco (News - Alert) system to Incognito’s solution.
“This allows us to quickly connect to the client’s Business and Operations systems which allows our provisioning to be dynamically based upon real client data,” Bourque said.
To learn more about the technology mentioned in this article, please visit the Device Provisioning channel on, brought to you by Incognito Software.
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Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae's articles, please visit her columnist page. She also blogs for TMCnet here.

Edited by Mae Kowalke
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