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March 03, 2010

Get Satisfaction's 'New Package' Connects Seamlessly

By Mini Swamy, TMCnet Contributor

Community platform provider Get Satisfaction has announced the release of four new packages of sophisticated, low cost community-building tools. This is an easy, flexible way to build customer communities that are easily leveraged for cost-effective support, marketing feedback, product innovation, and communications strategy.
'This release is focused on making Get Satisfaction community-building tools more accessible to companies of all sizes,' said Wendy Lea, Get Satisfaction CEO, in a release.
Businesses and organizations can quickly set up a community, embed it into their Web site, and even integrate community with backend CRM systems.
'The new packages give customers easier access not only to the Get Satisfaction platform, but to integrations with some of the most popular Web applications for business today,' said Thor Muller, co-founder and CTO.
The new release streamlines the process of integration with other business applications like Zendesk, Salesforce, Parature, and Pivotal Tracker and also social networks like Twitter and Facebook (News - Alert). Such integration ensures that community feedback can seamlessly enter all areas of the organization.
New case studies, help content and educational events, which accompanied the release are all aimed at helping companies practice “social business” and use the results in meaningful ways.
Get Satisfaction provides hosting open communities for the practice of social business, inviting open, transparent community input to drive better relationships, reduce support costs and accelerate innovation.

Mini Swamy is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Patrick Barnard

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