West Interactive, a subsidiary of West Corp. (News - Alert) which offers companies automated customer contact solutions that help improve customer acquisition and customer care, announced today that it is the proud recipient of Dialogic Corp.’s 2,500,000th I/C board.

Dialogic, which was formed last year when Eicon Networks completed its acquisition of Intel (News - Alert) Corporation’s Media and Signaling business, is a provider of open systems platforms to both the enterprise and service provider markets. The company’s communications platforms enable converged communications, allowing service providers, developers and system integrators to deliver services, content and applications using multimedia processing and signaling technologies.

Dialogic CEO Nick Jensen (News - Alert) first made the announcement during his keynote address at the Dialogic ONE Event 2007, held March 5-8 at the Doral Golf Resort and Spa in Miami, Fla. In recognition the milestone, he presented a plaque to Craig A. Webster, senior vice president of systems development at West Interactive. This is one of two identical plaques, each containing a golden telephony board, made to mark the historic sale. One will hang West Interactive’s offices in Omaha, Neb., and the other in the lobby at the Dialogic (News - Alert) site in Parsippany, N.J.

“Two and a half million boards sold reflects our incredible success,” said Rob Martinez, vice president of Americas sales at Dialogic, in a press release. “We are thrilled that this board was sold to West Interactive, which has been a loyal customer of ours since 1990. We were pioneers together in call center technology and IVR - and now are working closely together in the move to IP.”

Webster said West’s relationship with Dialogic “parallels the progress of the industry, allowing us to make our customer solutions increasingly efficient, feature-rich, and cost-effective and helping us to continually build on our past successes.”

“We began working with people at Dialogic as we adopted some of the earliest innovations of computer telephony, we moved through the transition to TDM together, and now we are using Dialogic’s leading IP products, including Host Media Processing software,” he said.


Patrick Barnard is Assignment Editor for TMCnet and a columnist covering the telecom industry. To see more of his articles, please visit Patrick Barnard’s columnist page.

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