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Customer Care Feature Article

January 03, 2006

AnswerNet Acquires Unicall, Expands In Outbound Market

TMCnet News

PRINCETON, NJ, January 4, 2006—The AnswerNet Network, (, a leading provider of outsourced contact center and telemessaging services has acquired the assets of Unicall International, Inc., an outbound and inbound contact center outsourcer based in Fairlawn, OH.

Unicall’s Fairlawn contact center will continue to operate as part of the AnswerNet Network’s growing 54-site outsourcing business. Unicall President and founder Ben Harris joins AnswerNet in the role of Corporate Operations Manager, focusing on outbound services and process development.

The addition of Unicall continues AnswerNet’s expansion in the outbound teleservices market. The AnswerNet Outbound Group’s rapid expansion over the last two years has been fueled by its acquisition of Custom Telemarketing Services, Inc. and its URL, This growth should continue with the addition of the Unicall facility and team.

“Adding Unicall and its founder and President, Ben Harris, to our company further strengthens the AnswerNet Outbound Group and provides us with a very well respected and seasoned senior executive to support our growing client base”, says Gary A. Pudles, AnswerNet’s President and CEO. “Ben’s experience in managing fast growing telemarketing businesses will help The AnswerNet Outbound Group’s focus on quality service delivery and process development during this exciting time in our company’s history.”

“AnswerNet’s capabilities, expertise and personality, blended with well with ours and we see great opportunities to provide more complete solutions to our combined customer base”, says Unicall’s Harris. “Unicall’s clientele will have access to more capacity and services to meet their customer contact needs”.

About Unicall

Unicall is a leading outbound and inbound teleservices provider. Unicall's management staff leads the way with innovative teleservices solutions that integrate meticulous customer care, proactive new business acquisition programs, retention and maintenance campaigns for existing customers. It develops targeted inbound and outbound telemarketing programs designed to outperform traditional methods. Unicall uses controlled work processes that follow the International Standards Organization (ISO) process for documentation, defining, creating repeatability and measurement of workflow.

About The AnswerNet Network

The AnswerNet Network is the world’s largest telemessaging firm and a leading contact center outsourcer. It is a major provider of inbound, outbound and ebound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, telephone answering services, sales, lead qualification and other customer management functions from 54 contact centers and two fulfillment centers. It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet Network companies have been on Inc. Magazine's Annual Inc. 500 List of America's Fastest Growing Private Companies, Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms and have been awarded with the Association of TeleServices International’s Award of Excellence multiple times.

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