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Customer Care Feature Article

December 30, 2005

AnswerNet in Who's Who In Teleservices

TMCnet News

The AnswerNet Network has been listed in the 2005 Who’s Who In Teleservices, compiled by Customer Inter@ction Solutions magazine. AnswerNet is a leading and growing telemessaging, contact center and fulfillment services provider.

The Who’s Who is a comprehensive guide to teleservices outsourcers. It lists the services each firm provides in up to six categories: inbound, outbound, multilingual, interactive (IVR), email capabilities and text chat.

The AnswerNet Network companies are featured in all six service groups. Since publication of the 2004 Who’s Who, AnswerNet has expanded its multilingual capabilities by adding the Chinese languages of Mandarin and Cantonese to its earlier offereings of Spanish and French.

AnswerNet has also witnessed growth in outbound teleservices. Earlier this year it acquired outbound telemarketing outsourcer Custom Telemarketing Services and the rights to the domain. The web site is helping to introduce many new clients to AnswerNet’s outbound capabilities.

“The Who’s Who is an excellent guide with websites to enable enterprises, governments and nonprofits to comparison-shop for outsourcing services,” said AnswerNet President and CEO Gary A. Pudles. “We invite the readers to check out what we have to offer and see how we can meet their needs. We’re confident that they’ll be glad to have read about and contacted us.”

About the AnswerNet Network

The AnswerNet Network is a leading telemessaging firm and contact center outsourcer. It is a major provider of inbound, outbound and ebound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, sales, lead qualification and other customer management functions from 53 contact centers and two fulfillment centers around the and in . It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet and its predecessor companies have been on Inc. Magazine's Annual Inc. 500 List Of America's Fastest Growing Private Companies and on Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms list three times each.

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