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Customer Care Feature Article


December 30, 2005

AnswerNet Appoints New GMs

TMCnet News


PRINCETON, NJ, Oct.27---The AnswerNet Network, a leading provider of telemessaging and contact center services, has appointed new general managers of its Fair Oaks, CA, Morton Grove, IL and Portland, OR Contact Centers.

Susan Schoonmaker is responsible for the Fair Oaks center. She previously managed Cingular Wireless’s Rancho Cordova contact center and before that was account manager for Sprint’s San Jose long distance/voice and data center.

Debbie Maturo is running the Morton Grove center. She built and managed her last center, The Medical Connection, from scratch. She is mentioned repeatedly by that firm’s former owner, Jerry Inglehart, in his autobiography: The World Is a Stage.

Mark J. (J.R.) Ryall is in charge of the Portland center. A Portland resident for most of his life, J.R. joined AnswerNet-Portland in 2000 and worked his way through the ranks. Prior to that, he had worked for the Medical Answering Service of Oregon.

“Susan, Debbie’s and J.R.’s experience will be of considerable benefit to companies, nonprofits and governments seeking contact center and telemessaging services,” said AnswerNet President and Chief Executive Officer Gary A. Pudles. “These fine professionals and their teams will make any program and project happen.”

About The AnswerNet Network -

The AnswerNet Network www.answernet.com is a leading telemessaging firm and contact center outsourcer. It is a major provider of inbound, outbound and ebound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, sales, lead qualification and other customer management functions from 53 contact centers and two fulfillment centers around the and in . It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet and its predecessor companies have been on Inc. Magazine's Annual Inc. 500 List Of America's Fastest Growing Private Companies and on Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms list three times each.

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