Customer Care

Welcome to the Friday edition of the CRM Week in Review. Here's your CRM news in a nutshell:

 

Cisco (News - Alert) Systems this week announced additions to its unified contact center solution, including pre-built, certified CRM Connectors for a number of major CRM packages, including Siebel, SAP, Salesforce.com, Microsoft (News - Alert) Dynamics CRM and PeopleSoft.

 

Read the full article at http://www.tmcnet.com/news/2007/12/14/3164799.htm

 

David Sims documented this week that Concursive Corporation (formerly Centric CRM (News - Alert)), a vendor of open source CRM, content management and Enterprise 2.0 technologies, released a new version of its core software suite. The new application, Concourse Suite 5.0, "integrates CRM, Web site creation, content management and Enterprise 2.0 technologies into a complete front office product," according to the Concursiveans.

 

Read the full article at http://callcenterinfo.tmcnet.com/analysis/articles/16446-open-source-crms-concursive-releases-concourse-suite-50.htm

 

Speaking of open-source solutions, The Open Solutions Alliance, described by the Alliancers as "a nonprofit, vendor-neutral consortium" promoting interoperability and adoption of comprehensive open products, this week announced the key findings uncovered during its 2007 Customer Forum Series. The forum found the most widely used open-source applications included the application server Jboss, the commercial databases MySQL and Postgres and the Eclipse development platform. Software products such as CRM and ECM (enterprise content management) applications are also increasing in popularity in open-source format.

 

Read the full piece at http://callcenterinfo.tmcnet.com/analysis/articles/16369-crm-ecm-applications-increasing-open-source-popularity-forum.htm

 

As CRM continues to play a significant role in successful business operations, the delivery of these contact management solutions becomes an important factor for businesses of all sizes to consider. With both hosted and local CRM software solutions to choose from, it is important that businesses become aware of what each solution offers and which best fits their needs.

 

Read TMCnet's Stefania Viscusi's article at http://www.tmcnet.com/channels/crm-software/articles/16360-crm-software-options-hosted-local.htm

 

In the real estate business and need some CRM? If so, it's your lucky week: http://callcenterinfo.tmcnet.com/analysis/articles/16438-crm-real-estate-offered-free-from-moresolds.htm

 

TMCnet's Patrick Barnard wrote this week that, "Organizations thinking about integrating their CRM systems with their contact center system (or who are replacing either system and will need to re-integrate) should know that AMC Technology offers comprehensive integration studies by seasoned, technical solutions engineers to help them through this oft-times complex and time-consuming process."

 

To read Patrick's article, click http://www.tmcnet.com/channels/crm-integration/articles/16566-amc-technology-offering-integration-study-help-companies-avoid.htm

 

Would you like to be more in touch with what's going on in your company? Who wouldn't? The secret is in the data.

 

Database management systems provider Vertica Systems and open-source data integration solutions provider Talend have joined to provide companies with a faster, more affordable data integration and management platform for operational analytics so they can capitalize on business events.

 

Read the full article at http://billing.tmcnet.com/topics/applications/articles/16459-vertica-talend-partner-real-time-data-solution.htm

 

That's all the news that's fit to…er…click…in the world of CRM this week. See you next Friday!