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July 22, 2004

Michelle PasquerelloFeatured Article: “Informal” Virtual Contact Centers – “Putting the CC Cart Before the UC Horse”After starting to write this article, I decided to hold off and sit in on a most pertinent CommWeb webinar discussion, “Beyond ACDs: From Expert Agents to Converged Call Centers.”

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Sponsored By

Concerto Channel

Free Webinar – July 27 8:30 am pst, 11:30 edt

“Employee Experiences with an Impact”

Presented by Lior Arussy, President, Strativity Group

Sponsored by Jacada

 

In a complex work environment, CSRs focus more on functions than on quality. Employees lack the tools & authority to solve customer problems. Get to the root causes that degrade the employee experience & therefore the customer experience. Simplify the information maze. Get your CSRs focused on the quality of customer interactions.

Register at http://www.jacada.com/perfectinteraction/register108

 


CRMxchange and Jacada to Host Web Seminar Series; First Seminar Entitled `Employee Experiences with an Impact' featuring Lior Arussy
Jacada Ltd. (NASDAQ: JCDA) and CRMxchange will host a Web Seminar series entitled "In Search of the Perfect Interaction." In the first seminar of the series, customer contact guru Lior Arussy, President of Strativity will present on "Employee Experiences with an Impact."
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CRMfusion Inc. Introduces DemandTools for salesforce.com; Sforce Certified Solution Provides Data Cleansing and Maintenance for salesforce.com
CRMfusion Inc. and salesforce.com (NYSE:CRM), the market share leader of enterprise application services that allow organizations to easily share customer information on demand, today announced the availability of DemandTools.
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Azerity Announces ProStart: What CRM Should Have Delivered to Emerging and Mid-Market Companies
Azerity(R), a leader in sales execution and channel automation software solutions, today announced the availability of ProStart(R), its industry standard "out-of-the-box" solution for emerging and mid-market companies. ProStart delivers the depth of functionality and best practices configuration companies need to compete in a global market that never sleeps. The product suite is built from Azerity's award-winning enterprise suite, ProChannel(R), which features 29 modules which address pre-sales, sales, post-sales and channel automation needs. ProStart is offered as a subscription "pay-as-you-go" service eliminating the need for large upfront capital expenditures.
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Bridgeleaf Studios Announces The Newest Web Based CRM Solution "BridgedExchange Version 4.0" With Built In Web Metrics
BridgeLeaf Studios has released a new shopping cart module for their web based CRM program, BRIDGEDexchange. BRIDGEDexchange Version 4.0 now combines the unique blend of online Customer Relationship Management (CRM) with online tracking software.
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Customer Relationship Management: Developing a Long-term Customer-focused Strategy
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, today announced the launch of mySalesnet, an online resource offering customers a centralized location for accessing tools and information to help fully leverage the power of Salesnet’s products and services. mySalesnet has specialized areas uniquely dedicated to customers’ everyday users, internal system administrators, executive management sponsors, and IT developers. Visitors of mySalesnet can take advantage of illustrated tutorials, “Quick Start” guides, tips and tricks, third party research, workshops and training courses, along with other tools specifically designed to enhance their overall Salesnet experience.
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Salesnet Launches On-Demand CRM Learning Center
Onyx Software Corporation, a worldwide leader in successful customer relationship management (CRM), announced that Technology Marketing Corporation (TMC)'s Customer Inter@ction Solutions magazine (www.cismag.com) has named Onyx Enterprise CRM as a recipient of a CRM Excellence Award for 2004. Customer Inter@ction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
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Akibia Consulting and Onyx Software Partner to Deliver Complete CRM Solutions; Industry Leaders Align to Deliver CRM Program Success in Strategic Vertical Markets
Akibia Consulting, an award-winning customer strategy and solutions consultancy, and Onyx(R) Software Corporation (Nasdaq: ONXS), a worldwide leader in successful customer relationship management (CRM), have formed a strategic alliance to deliver end-to-end CRM solutions to a variety of vertical markets, including financial services, technology, life sciences, and manufacturing. This alliance combines Onyx's award-winning CRM technology with Akibia's world-class consulting and integration services, enabling organizations to streamline business processes, provide consistent, high levels of customer service, and increase profitability.
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