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July 8, 2004
Featured Article: The Pentagon of Power for Contact Center Success
The Pentagon of Power for
Contact Center Success is five principal elements for improving customer
satisfaction and loyalty. This must be the basis of any customer-centric
strategy.
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Aerospace and Defense Companies Choose
Siebel Systems to Increase Operational Effectiveness
Siebel Systems, Inc., a provider of business
applications software, today announced that it is gaining significant
momentum with its industry solution designed specifically for aerospace
and defense companies worldwide. Siebel Aerospace and Defense enables
manufacturers to manage relationships throughout the service life cycle
and across the entire demand chain. Marketing, sales, and customer service
are fully integrated, allowing manufacturers to improve sales
effectiveness, maximize after-market parts and service revenue,
collaborate with third-party service providers, and build customer loyalty
and demand.
More...
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Axonom Ships New 6.4 High-Tech Vertical
& Core Modules for Microsoft CRM
Axonom Inc. announced the availability of several new vertical and
core modules in its Powertrak V6 series for Microsoft CRM. Following on
the heels of Powertrak becoming the first ISV application to be certified
by Microsoft as an approved extension to Microsoft CRM, these modules
complement the 30+ Powertrak Industry Solutions modules already available.
The new modules further extend Axonom's position as the leading
enterprise-level solution provider for Microsoft CRM and offer a high ROI
industry-specific CRM solution.
More...
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Artisoft and Trisys Partner to Deliver
Robust Call Accounting Solution
Artisoft, Inc., a provider of open systems
IP-PBX and call center products, and Trisys, Inc., a leading provider of
call accounting software solutions, today announced that the companies
have teamed for an advanced call accounting solution. The integration of
Artisoft’s TeleVantage and Trisys’ Tapit enables business to
effectively track and analyze inbound and outbound calls to control costs.
This strategic relationship, formed under Artisoft’s Open Communications
Alliance, empowers both companies to promote the solution to their
respective channels.
More... _________________________________________________
Voice Print and NEC Deliver Enhanced
Call Recording
Voice Print International announced the
availability of its new seamless integration with the OAI link on NEC
phone systems. An NEC Certified Strategic Alliance Partner since 1998,
Voice Print is a world leader in the development of innovative, integrated
communications solutions for digital voice, data and screen recording and
quality management. For organizations with NEC phone systems that need
fast access to recorded calls for quality management, compliance,
liability or sales verification, the new Voice Print OAI integration
delivers far more detailed call information for capture and storage than
was possible before -- without the expense of a CTI server.
More...
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Elior Uses Business Objects to Build a
Business Intelligence System in an SAP Environment
Business Objects, a provider of business
intelligence (BI) solutions, announced that Elior has deployed
BusinessObjects Data Integrator to consolidate its financial data and
deploy a complete business intelligence system in an SAP environment.
Elior is a leading contract catering company based in Europe with US$2.9
billion in revenue and 47,000 employees.
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ProfitCenter Software Deploys Version
2.5 Functionality Release
ProfitCenter Software Inc., a wholly owned
subsidiary of Systemax Inc. and a new entrant in the rapidly emerging
market for web-based business automation software announced the deployment
of the Version 2.5 Functionality Release with over 100 new enhancements
and features. The latest release of PCS' Profitability Software Suite
introduces extensive E-Commerce features, Customer Service enhancements,
flexible Screen Modeling, customizable Dashboards, and pre-built
interfaces to the Ecometry MACS(R) system.
More...
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