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The Link Between Quality Data, CRM And Profitability

Having the ability to reach out to customers in a professional manner and to accurately identify their wants and needs is a requirement for all businesses.  This DataMentors white paper discusses the overlooked relationship between data quality, CRM, marketing automation and BI as it pertains to customer acquisition and retention, and overall business profitability.


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July 8, 2004

Featured Article: The Pentagon of Power for Contact Center Success

The Pentagon of Power for Contact Center Success is five principal elements for improving customer satisfaction and loyalty. This must be the basis of any customer-centric strategy.

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Sponsored By: VoIP Developer Conference

Register today and learn first-hand how to take today's IP telephony building blocks and turn them into feature-rich, in-demand VoIP Applications. 

 

  • Figure out how best to leverage the available development products on the market.

  • Learn what you need to know about today's hottest technologies: SIP,WiFi telephony, DSP development, Presence, Peer-to-Peer, Linux telephony, and more.

  • Take advantage of unmatched networking opportunities with peers in the VoIP development community.

 

The early-bird registration price has been extended until Friday July 9, 2004 - To take advantage of this special offer please contact  Emilio Annunziato at 203-852-6800 ext. 131

VoIP Developer


Aerospace and Defense Companies Choose Siebel Systems to Increase Operational Effectiveness
Siebel Systems, Inc., a provider of business applications software, today announced that it is gaining significant momentum with its industry solution designed specifically for aerospace and defense companies worldwide. Siebel Aerospace and Defense enables manufacturers to manage relationships throughout the service life cycle and across the entire demand chain. Marketing, sales, and customer service are fully integrated, allowing manufacturers to improve sales effectiveness, maximize after-market parts and service revenue, collaborate with third-party service providers, and build customer loyalty and demand.
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Axonom Ships New 6.4 High-Tech Vertical & Core Modules for Microsoft CRM
Axonom Inc. announced the availability of several new vertical and core modules in its Powertrak V6 series for Microsoft CRM. Following on the heels of Powertrak becoming the first ISV application to be certified by Microsoft as an approved extension to Microsoft CRM, these modules complement the 30+ Powertrak Industry Solutions modules already available. The new modules further extend Axonom's position as the leading enterprise-level solution provider for Microsoft CRM and offer a high ROI industry-specific CRM solution.
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Artisoft and Trisys Partner to Deliver Robust Call Accounting Solution
Artisoft, Inc., a provider of open systems IP-PBX and call center products, and Trisys, Inc., a leading provider of call accounting software solutions, today announced that the companies have teamed for an advanced call accounting solution. The integration of Artisoft’s TeleVantage and Trisys’ Tapit enables business to effectively track and analyze inbound and outbound calls to control costs. This strategic relationship, formed under Artisoft’s Open Communications Alliance, empowers both companies to promote the solution to their respective channels.
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Voice Print and NEC Deliver Enhanced Call Recording
Voice Print International announced the availability of its new seamless integration with the OAI link on NEC phone systems. An NEC Certified Strategic Alliance Partner since 1998, Voice Print is a world leader in the development of innovative, integrated communications solutions for digital voice, data and screen recording and quality management. For organizations with NEC phone systems that need fast access to recorded calls for quality management, compliance, liability or sales verification, the new Voice Print OAI integration delivers far more detailed call information for capture and storage than was possible before -- without the expense of a CTI server.
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Elior Uses Business Objects to Build a Business Intelligence System in an SAP Environment
Business Objects, a provider of business intelligence (BI) solutions, announced that Elior has deployed BusinessObjects Data Integrator to consolidate its financial data and deploy a complete business intelligence system in an SAP environment. Elior is a leading contract catering company based in Europe with US$2.9 billion in revenue and 47,000 employees.
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ProfitCenter Software Deploys Version 2.5 Functionality Release
ProfitCenter Software Inc., a wholly owned subsidiary of Systemax Inc. and a new entrant in the rapidly emerging market for web-based business automation software announced the deployment of the Version 2.5 Functionality Release with over 100 new enhancements and features. The latest release of PCS' Profitability Software Suite introduces extensive E-Commerce features, Customer Service enhancements, flexible Screen Modeling, customizable Dashboards, and pre-built interfaces to the Ecometry MACS(R) system.
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