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Best Practices for Wireless CRM

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Tehrani's IP Telephony Dictionary

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June 24, 2004

Tom KeatingFeatured Article: Spam Sending PCs Kicked Offline

Recently, major ISPs have announced plans to TURN OFF Internet access to any zombie PCs sending out spam. WOW! I couldn't help but pump my fist and cheer the ISPs on!


Sponsored By: Amdocs

Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes - marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics - resulting in stronger, more profitable customer relationships.

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Dictaphone Joins Aspect Communications' Technology Alliance Program
Stratford, Connecticut-based Dictaphone Corporation's Communications Recording Systems (CRS(TM)) Group, a provider of recording and monitoring systems and Workforce Relationship Management solutions for contact centers, announced a technology alliance with San Jose, California-based Aspect Communications Corporation (Nasdaq: ASPT), a provider of enterprise customer contact solutions. This alliance will enable Dictaphone to leverage Aspect's open-platform technology, development tools and educational and business development resources.

Virtual Hold Technology's Virtual Queue Awarded Additional Patent
Virtual Hold Technology LLC (VHT) announced the receipt of U.S. Patent number 6,754,334 from the U.S. Patent and Trademark Office. The patent, issued on June 22, provides broad protection to VHT's innovative Queue Management Solutions. This patent is the third relating to the company's Virtual Hold callback solution, used by call centers worldwide to allow customers to leave the queue and maintain their current queue position without waiting on hold.

Rockwell FirstPoint Contact Supports Presidential Classroom with Scholarships
Rockwell FirstPoint Contact Corp., a global provider of complete call and contact center solutions, announced it is sponsoring eight high school students from metro Chicago to attend Presidential Classroom during its summer sessions.
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VocalData Maximizes Sales Revenue and Increases Customer Satisfaction Using Siebel CRM OnDemand
Siebel Systems, Inc. (Nasdaq:SEBL), a provider of business applications software, announced that VocalData, a developer of hosted IP telephony solutions, has deployed Siebel CRM OnDemand. Siebel CRM OnDemand is helping VocalData improve worldwide sales forecasting and effectively manage sales leads and complex sales engagements to maximize sales revenues and increase customer satisfaction.

Kintera Sphere Software Platform Now Powers Sales and Marketing Management Operations for Kintera
Kintera Inc. (Nasdaq:KNTA), a provider of software as a service to the nonprofit sector, announced that its Kintera Sphere enterprise grade service platform now automates Kintera's core business functions for enhanced efficiency and scalability so that Kintera customers can get world-class service cost effectively.

CosmoCall Universe Will Be Sold In China By Lenovo Group
CosmoCom, the first-to-market provider of all-IP, universal access contact center technology, today announced that its flagship product, CosmoCall Universe, will be sold in China by Lenovo Group (formerly "Legend Group"), the largest IT corporation in China. Lenovo is marketing the technology under its own well established brand name in China and has already won a project to build up an IP call center for a financial customer named Beijing Rural Credit Cooperatives.

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