More...
Envision Announces Citibank Germany To Use New
Click2Coach Version
Envision Telephony, Inc., a provider of contact center
software solutions, announced that due to strong worldwide interest in
the Envision Click2Coach solution, it will release Click2Coach 8.1 in both
German and Spanish languages. Among its first customers for the German
version is Citicorp Dienstleistungs GmbH. Citicorp will use Click2Coach 8.1
to train its agents to provide better-quality customer service. Click2Coach
8.1 is now available directly through the company or its partners in Europe.
More...
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CosmoCom and Level 3 Communications Partner to Deliver
Big VoIP Savings to Call Centers
CosmoCom, the global provider of all-IP, universal
access contact center platforms, today announced that it has teamed up with
Level 3 Communications to address the call center market. CosmoCom's VoIP
contact center technology and Level 3's IP telephony services are perfectly
matched to provide tremendous savings to call centers. Many organizations
are already benefiting from VoIP equipment and from VoIP services. But only
putting the equipment and the network services together, as CosmoCom and
Level 3 are doing, fully optimizes the overall cost structure.
More...
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ServiceWare to Provide Knowledge-Powered Support to
EADS TELECOM Customer Support Center
ServiceWare Technologies Inc. (BULLETIN BOARD:
SVCW) , a provider of knowledge-powered support solutions, announced that it
has won a contract to provide its knowledge-powered customer service and
support application, ServiceWare Enterprise(TM), to EADS TELECOM's Customer
Support Center. EADS TELECOM is a leading worldwide provider of enterprise
telephony solutions, including secure information systems and networks based
on key technologies such as telephony over IP, contact centers, systems
management, directories and Web communication portals.
More... _________________________________________________
InfoCision Earns 2004 CRM Excellence Award
InfoCision Management Corporation, an award-winning
teleservices firm serving nonprofit and Fortune 500 clients, earned Customer
Inter@ction Solutions magazine's 2004 CRM Excellence Award for enhancing
customer relationships and extending the customer life cycle.
More...
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Info Directions Billing Solution Implemented by Acceris
Communications
Info Directions, leading developer of net-centric
billing, rating, order management, workflow and selling solutions for the
telecommunications industry, is pleased to announce that San Diego-based
service provider Acceris Communications has implemented its CostGuard(R)
software solution to manage rating, billing and customer care functions for
its residential and business subscribers.
More...
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Tigerpaw Software Announces Alliance With Toshiba
Digital Solutions Division To Sell the Tigerpaw Business Suite
Tigerpaw Software, a leading provider of Customer
Relationship Management (CRM) solutions for small and mid-size businesses,
announced that it has signed a distribution agreement with Toshiba America
Information Systems, Inc., Digital Solutions Division (TAIS DSD) to sell
Tigerpaw Business Suite to their authorized dealers. Under the agreement,
Toshibas dealers will have the opportunity to purchase the Tigerpaw
Business Suite to help improve their operations and also provide them the
ability to resell Tigerpaws entire product line.
More...
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Envision Unveils Multi-Language Versions of Click2Coach
Envision Telephony, Inc., a provider of contact
center software solutions, announced that due to strong worldwide interest
in the Envision(tm) Click2Coach solution, it will release Click2Coach 8.1 in
both German and Spanish languages. Among its first customers for the German
version is Citicorp Dienstleistungs GmbH. Citicorp will use Click2Coach 8.1
to train its agents to provide better-quality customer service. Click2Coach
8.1 is now available directly through the company or its partners in Europe.
More...
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