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If your company offers services and technologies to assist in compliance with legislation put in place via the Telemarketing Sales Rule (TSR), Customer Interaction Solutions magazine wants to hear from you.


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May 17, 2004

Randy SavickyKey Message Development

By identifying the product or service attributes that your customers use to differentiate among competing products or services, we learn why your customers purchase from you and begin to understand what makes your company unique.


** Sponsor: IP PBX 101**

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IP PBX 101 is the only independent certification program of its kind validating your competency in IP PBX selection, deployment, implementation and management.  This course will help relieve some of the stress for companies considering VoIP deployment. By handing over the project to a certified technician, they can have confidence all important factors are considered and the decisions they make are the right ones before they make them.

Each course provides a 100% money back guarantee and gives you certified evidence that you possess competencies in IP PBX selection, implementation and management. Don't miss this opportunity to enhance your chances for a promotion or land lucrative consulting opportunities with this independent certification.  To review the entire course description please click here.

Register today by calling Dave Rodriguez at 203-852-6800 ext. 146 or email him.


Cinergy Communications Selects FootPrints for eService to Centralize Service and Support Operations for Nearly 300,000 Voice and Internet Customers
UniPress Software, Inc., a provider of web-based service desk automation software, announced that Cinergy Communications has selected FootPrints for eService to power its service desk operations that manages nearly 300,000 business and residential customers. The company, which produces more than 15,000 service requests each month, has integrated FootPrints for eService into its billing and network operations departments, providing a single interface to manage all aspects of customer care.

Tier One Carrier Telstra Awards Large OSS Contract to NetCracker Technology
NetCracker Technology, a leading provider of OSS and IT Infrastructure
Management solutions, announced today that Telstra (ASX: TLS), Australia's
leading telecommunications and information services company, will be
implementing NetCracker OSS for its service delivery needs. The delivery on
the contract will commence immediately.


Bill Eliminates Regulatory Chaos From Offshoring Of Personal Data
Representative Edward J. Markey, a senior Democratic Member of the House Energy and Commerce Committee, and the Co-Chair of the Congressional Privacy Caucus, today announced that he will soon be introducing legislation designed to clarify the rights and responsibilities of companies, their regulators and consumers regarding the protection of privacy in global commerce. As an example of what Markey referred to as the "regulatory chaos" surrounding this issue, he released a letter from the Federal Trade Commission (FTC) that provided a significantly different view than that earlier set forth by the Internal Revenue Service (IRS) on the obligations of businesses to inform consumers whenever they propose to offshore the processing or analysis of consumer financial information or tax returns. The FTC letter was prepared in response to an earlier inquiry by Rep. Markey, a leading advocate of strengthening privacy protections.
More...  _________________________________________________

Checkmate And Lanaco Form IP Alliance
Checkmate, the customer specialist relationship has realised that as the internet revolution sweeps through businesses, timely deployment of cost effective solutions which provide unique competitive edge and enhance customer loyalty are crucial, not just to saving money, but to the very survival and growth of a business.

SENDIA Unveils Wireless Salesforce Automation for salesforce.com
Sendia Corporation, a new provider of wireless enterprise solutions that extend desktop applications to mobile workers, announced the launch of its Wireless Salesforce Automation (SFA) for salesforce.com. Built on the sforce on demand platform, this new mobile solution extends the features and functionality of salesforce.com to new wireless handheld devices, including Research In Motions (RIM) BlackBerry Wireless Handhelds and PalmOne Treos to give mobile sales professionals wireless access to salesforce.coms on demand customer relationship management (CRM) services with or without a wireless connection.

Call Compliance Adds Call Monitoring To Its Online Regulatory Guide
Call Compliance, Inc., the industry leader in Do Not Call compliance and related services, announced that it has added a new section to its online compilation of State and Federal telemarketing regulations, the Regulatory Guide. This new section provides a complete report on call monitoring statutes, and related case law, across the United States.

CSC Enhances Healthcare Software With Pegasystems' Business Rules Engine
Computer Sciences Corporation (NYSE: CSC) announced an agreement to integrate Pegasystems Inc.'s (Nasdaq: PEGA) PegaRULES Process Commander (PRPC) software into CSC's Web-enabled workflow system for health plans.

IEX TotalView Solution Implemented by SunTrust for Virtual Contact Center Operation
IEX Corporation, a Tekelec company (Nasdaq: TKLC) and a provider of contact center workforce management solutions, announced that SunTrust Banks Inc. has implemented the IEX TotalView Workforce Management solution to centralize resource planning and agent management processes across its five site contact center operation.

Witness Systems Extends Call Visualization Capabilities Within Its eQuality Workforce Optimization Software Suites
Witness Systems (NASDAQ: WITS), a global provider of performance optimization software and services, announced new integration that helps contact center management search through customer interactions to spot trends, patterns and anomalies that will provide sales and service directors with valuable insight into the effectiveness of their operations. By visually representing the key call attributes that the eQuality software automatically collects from all customer interactions regardless of whether an organization records all or only selective contacts users can rapidly identify individual or groups of customer interactions for further analysis.

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