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August 01, 2008

Justoffbase Achieves Significant Sales Increases Thanks to NetSuite On Demand CRM and ERP Solution

By Anshu Shrivastava, TMCnet Contributor

NetSuite’s (News - Alert) on-demand customer relationship management (CRM) and enterprise resource planning (ERP) solution has helped Suffolk, U.K.-based Justoffbase achieve a nearly five-fold increase in sales during the past four years.
Justoffbase is an online retailer that distributes a variety of tools and equipment for gardening, construction, automobile and camping. NetSuite's software has played a key role in the company’s success, according to Justoffbase officials.
The on-demand business management software suite automates Justoffbase's core e-commerce operations such as accounting, order management, marketing, customer service, and support to inventory management, fulfillment and shipping.
NetSuite is a vendor of on-demand, integrated business management software for the mid-market enterprise and divisions of large companies.
“Moving to NetSuite is the best decision we have ever made as a company,” said Tim James-Parker, a partner at Justoffbase, adding that NetSuite’s single-system approach is unmatched.
Prior to selecting NetSuite, Justoffbase was using multiple software systems to run its business. However, over time, company found that these systems could not support the growth and proved to be inadequate.
In 2004, Justoffbase chose NetSuite, following on the heels of BlueBridge One, a U.K based software distributor, began offering the solution. Justoffbase officials said that since then, the company has relied on NetSuite to support and manage almost every aspect of its online sales.
Also, by leveraging NetSuite Business Operating System (NS-BOS), BlueBridge One extended NetSuite to meet some of the specific needs of Justoffbase's suppliers, such as streamlining the entire set of supply chain and order management processes.
Officials said that NS-BOS has enabled new customers to write their own address labels, and once a staff member has approved a sales order, the dispatch and billing of the order is completed automatically.
The NetSuite software compares inbound invoices against purchase orders and automatically flags any discrepancies.
“NetSuite has dramatically improved collaboration and enabled our full-time staff to focus on core financial and sales management tasks,” said James-Parker. He explained that every staff member has his or her own NetSuite dashboard set up to display key real-time metrics applicable to that person’s role and responsibilities.
James-Parker added: “The removal of the burden of managing company data contained in local retrieval systems has been one of the biggest advantages of NetSuite.”
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

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