In the contact center environment there is a continual need for agents that satisfy customers and solutions that reduce costs and improve revenues. Provider of contact center solutions, Avtex, is aware of this need and applies their extensive experience to help contact centers leverage the latest technologies.
Seeking to inform and demonstrate the benefits of new technologies available today, Avtex will present: "A Day in the Life of the Automated Contact Center Agent" at this years Minnesota Telecommunications Association Conference.
The MTA 2006 Annual Conference, to be held May 15-16 in St. Paul Minnesota at the St. Paul RiverCentre and will feature respected keynote speakers from the industry, sessions on IP telephony, contact centers and industry regulation.
Avtex's presentation will describe and demonstrate through example the difference between agents who attempt to satisfy customers using basic technology versus well planned implementations that leverage current technology.
With a combined 37 years experience in complex contact center and enterprise communications solutions, Scott Current, Senior Account Representative at Avtex, and Chris Santillo, Territory Manager at Interactive Intelligence (News - Alert) will head the presentation.  They will use examples and real life experiences from such industries as Healthcare, Financial Services, Manufacturing, Outsource Call Center and Fulfillment services.
Some of the other topics to be highlighted by Avtex include: IVR functionality with speech recognition, advanced ACD for voice calls, voice mail, fax, email, web chats and generic objects, recording interactions, quality assurance and screen captures, screen pops, CRM/ Contact Interaction Management (CIM) integration, soft phones, remote agents, unified messaging and others.
Avtex will also highlight documented examples of ROI, improvements and lessons learned. Avtex designs, develops and deploys contact center and IP telephony solutions for an exceptional customer experience. Their presentation at MTA will be product agnostic and will involve PowerPoint and live demonstration and will encourage audience participation.
For more information please visit:
**Also, visit Avtex at The MTA Booth #40 for a chance to win an iPod!
To register for this event visit:
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