If you're interested in what the "new wave" of applications will bring to your contact center, Avtex, provider of contact center solutions,has got you covered. On Thursday, June 8, Avtex is presenting a free breakfast Seminar: "New Wave Applications for the Contact Center".
                                                      
The event will take place at the Paul Brown Stadium in Cincinnati, Ohio from 8am-12pm. According to the event invite, the seminar will discuss the following questions:
 
-How are today's technologies enhancing the customer experience?
-How do automated technologies positively impact a contact centers bottom line?
-What tools exist and how they should be evaluated?
-What applications provide business benefits?
 
As an added incentive, all attendees of the event will receive a complimentary "Reality Check" report from Benchmark Portal. The report compares your call centers performance to others in the industry--including metrics and gap analyses. Dayne Peterson of Benchmark Portal will also present "New Wave Applications That Drive First Call Resolution".
 
For the "Latest Trends in Speech Recognition", John Pascoe of Nuance Corporation will discuss the benefits of current speech implementations and the  ways in which speech recognition technologies are quickly enhancing customer self service.
 
Avtex customer, The Western and Southern Life Insurance Company's Scott Carson, will present a case study at the seminar highlighting how his company has leveraged new technologies to realize reduced costs, increased revenues and improved customer satisfaction levels.
 
For further questions contact Jolene Peters jpeters@avtex.com
 
To register for the event click here.
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.