SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Customers Ask For Enhanced Services As Result Of Emergency Budget

Customers Ask For Enhanced Services As Result Of Emergency Budget

July 09, 2010
By Raja Singh Chaudhary, TMCnet Contributor

Teleperformance (News - Alert), a well known contact center outsourcer based in the U.K., has announced that along with some other experts in the contact center industry, the company has urged for even better customer service and smarter contact center solutions to enable organizations in leveraging the limited funds to improve customer satisfaction and add disproportionate value to their activities in an enhanced way. The statement has been issued as a reaction to the emergency budget announced on June 22nd, in line of the overall impact of the expenditure cuts on the economy.

On June 23rd, Teleperformance held a breakfast seminar at The Ritz London, titled 'How government economic policy will impact customer behavior,' where some of the best known experts from within the industry expressed their views upon the recent flow of events.
In the words of Richard Woolhouse, Head of Tax and Fiscal Policy at 'Confederation of British Industry' or 'CBI', a well known business lobbying organization from the UK, the consumer environment for the next 10 years is very different from that which has been experienced in the last 20 years. Woolhouse continued that consumer credit is restrained with mortgage approvals half of what they were and this is set to continue, still the CBI believes this budget allows the industries to see a recovery albeit a gradual one.
Similarly, Marcus Hickman, Executive Research Director at the 'Customer Contact Association' or 'CCA' commented that spending cuts announced will affect consumer behavior and brands will need to provide an even greater level of customer service to add value and differentiate themselves in order to grow and gain loyalty.
Recently, Teleperformance had introduced its 'Teleperformance Platinum Offering, which recreates the customer's environment with the help of consultants, to address a number of sophisticated issues and build strategic relationships so that enhanced service can be delivered to the customers. The company also announced a £25,000 complimentary analysis to companies with an aim to have a deeper look into how the Platinum offering can benefit their business.
According to Jeff Smith (News - Alert), Chief Executive and Chairman of Teleperformance, saving money does not need to mean reducing the customer service, but it actually means to adopt a more intelligent and better focused contact center business model that uses better qualified agents along with smarter technology can dramatically increase the value added to businesses, creating more satisfied and more loyal customers. Smith noted that creating promoters for their brands is the most powerful investment that companies can make at this time.
In June 2010, Teleperformance introduced its 'Teleperformance Fraud Risk Assessment Solution', which helps in identification of detectable vulnerabilities so that they can be removed, and in implementation of early detection indicators for vulnerabilities that cannot be removed is the primary goal of the Fraud Risk Assessment.

Raja Singh Chaudhary is a contributing editor for TMCnet. To read more of Raja's articles, please visit his columnist page.

Edited by Juliana Kenny



Popular Articles





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2024 Technology Marketing Corporation. All rights reserved | Privacy Policy