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TMone Welcomes Jason Falco to its Team as Executive Vice President of Business Development

By Amanda Ciccatelli, TMCnet Web Editor

Today, contact centers in India are becoming more popular as companies want to outsource their non–core functions to a service provider to focus on core competency, enabling the company to perform core functions more efficiently.  

Many companies choosing contact center outsourcing services because of the competition among the enterprises to retain customers. All the companies are providing high quality customer service, but attending all the calls made by the customers is not an easy task. So, many organizations are delegating customer care support to BPO service providers.

TMone, a U.S. contact center business process outsourcing (BPO) firm has appointed Jason Falco as Executive Vice President of Business Development, a new position that will support a growing client base throughout TMone's operations. TMone specialize in Customer Relationship Management (CRM), Technology Integration and Inside Sales and Customer Service Selling (CSS (News - Alert)).

"TMone's exceptional sales acumen and operational prowess are among the best I've seen in the industry, and I am confident that these strengths will be clear to new potential clients as they take a fresh look at TMone's capabilities," said Faclo.

With more than 20 years of experience in telecommunications, call center operations and managing partner networks, Falco will evolve TMone's sales organization by translating client requirements into operational excellence and drive new company partnerships.

Additionally, he will be responsible for strengthening TMone's relationships to ensure continued success in generating outstanding results as the firm continues to grow. TMone's Business Development group will support new and existing client’s strategic objectives throughout its locations.

"We are privileged to have Jason join our organization and look forward to his deep experiences delivering new opportunities for expansion, as well as help us streamline key implementation processes," said Anthony Marlowe, president and co-founder of TMone, in a statement. "Jason has a wealth of client side knowledge in the contact center space in addition to Service Delivery depth in the North American market.”

Before joining TMone, Falco held many roles in the telecommunications industry. Most recently while at Qwest (News - Alert), he was responsible for 12 contact center partners across 19 locations, and 24 alternative markets partners that generated $280 million in net sales revenue, delivering more than 40 percent of the total high-speed Internet sales for the mass markets segment.

Throughout his career, he has established expertise in sales, marketing, leadership, process improvement and technology management, and will support the company's growth as it helps service providers expand customer bases and improve customer experience.

Marlowe continued, “We're excited to have him on board and play a key role in further developing our market share."