VoIP News

Home Page

Advanced Search
Advertise with us
News Alerts/RSS Feeds
Free eNews
Free Magazines Worldwide
Content Submission
Buyers' Guide
Contact Center Express
Voice Over Broadband
e-Business Solutions
Predictive Dialer
Session Border Control
Customer Experience
Selecting VoIP Solutions
Virtual Contact Center
Workforce Optimization
Hosted Contact Center
Speech Applications
  & Tools
Speech Recognition
Multi-Site IP Contact
Remote Call Monitoring
  & Analysis
CRM Solutions
IP Contact Center
Triple Play
Business Relationship
Contact Center Recording
   & Quality Solutions
3rd Party Remote Call
Unified Contact
  Center Solutions
Web-Based Help Desk
VoIP Gateways
VoIP Developer
Call Center Software
Consumer Electronics
PR Resource
VoIP Contact Center
Wi-Fi Telephony
Handheld Devices
TMC Regulatory Guide
Free Industry Info
Order Reprints
Warren Buffet Writes TMC

Manage Profile

Latest Stock Information

Contact Center Express

> Contact Center Express Home

David Sims - TMCnet CRM Alert Columnist[March 28, 2005]

Dacon and Inbound Sign Partnership

By David Sims, TMCnet CRM Alert Columnist

From the wonderfully-named town of Hemel Hempstead in Great Britain Dacon, a specialist distributor of contact center solutions and Inbound Solutions, a telecommunications reseller and systems integrator, have announced a partnership agreement.

Inbound will be working with Dacon to offer its range of solutions to Inbound’s existing customers across a range of industry sectors, as well as targeting new business prospects.

As a result of the partnership, Inbound are expanding their product portfolio to include a number of Dacon’s best-of-breed solutions, including the Braxtel contact center suite, Talisma’s CRM solution and Noetica’s Synthesys agent scripting and customer interaction management package.

John Bell, business development manager at Dacon, says “we’re confident that Inbound Solutions will be a strong addition to our partner program. Inbound has a great deal of experience in the UK contact center industry, with a depth of understanding of the needs and issues of today’s marketplace.”

He added that Inbound’s consultative approach to customers is “absolutely central to their offering, identifying operational efficiencies to provide differentiators and enhance core competencies – and then providing the right solution to meet these specific needs.”

Bell noted that Inbound also offer “a complete after sales service to all customers, ensuring that all implementations are fully guaranteed for the customer. We’ve enjoyed a strong relationship with Inbound Solutions’ Business Development Director Jeff Palmer since his days at Cable & Wireless, and this history of trust and cooperation should ensure that our new partnership creates business benefits for both parties very rapidly.”

Dacon is a value added distributor of telecommunications products. Specializing in contact centers, Dacon's products and services are available through a network of resellers throughout the UK and Europe.

Their product portfolio comprises a wide range of contact center solutions including the AgentView range of contact center information display solutions; Noetica's Synthesys agent scripting and customer interaction management package; Numero's SmartAgent which provides contact centers with automated handling for written inbound customer enquiries, such as e-mail, web requests and mobile text messaging; Braxtel's IVR, Predictive Dialing and contact center suit; TISL's call recording and event capture application and the EXTender range.

David Sims is contributing editor and CRM Alert columnist for TMCnet.

To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas.

Purchase reprints of this article by calling (800) 290-5460 or buy them directly online at www.reprintbuyer.com.

Respond to this article in our forums!

Contact Center Express Channel features FREE research on contact center software technology.

Mark Your Calendars! The SPEECH WORLD Conference is coming to Dallas on May 24-26, 2005! Reserve Your Space Now!

TMC's Customized Keymail Alert and RSS Service Usage Instructions
 To receive daily e-mail alerts and RSS URLs of stories posted on TMCnet.com, please enter keyword terms to match and your e-mail address.  
Keyword 1:
Keyword 2:
Keyword 3:
E-mail Address:

Search terms are case-insensitive.

Enclose in double-quotes for exact phrase match.

No password necessary!

Most Popular Pages
  • Toyota Unveils All-New Highlander Hybrid SUV and FTX Full-Size Pickup Concept
  • Symbol Rolls Out PDT 8146 Handheld Featuring Voice Over Wi-Fi
  • Internet Telephony WiFi Telephony
  • Internet Telephony WiFi Telephony
  • New York Institute of Tech Selects Symbol For Multi-Campus Wireless Backbone
  • A Texas-Sized VoIP Lawsuit
  • IP Telephony for Small Business: When Failure Is Not an Option
  • Unmatched Coverage of India-Pakistan Test Cricket on Sify.com; Coverage in Six Languages for Resident & Overseas Indians

  • Latest TMCnet Headlines
  • Research and Markets: 3G User Demand Analysis for 3G Content and Applications in Asia
  • Terremark Announces Plans for a 1 for 10 Reverse Stock Split; Special Meeting of Stockholders To Be Held May 16, 2005
  • Kayote Implements Innovative PacketCable Multimedia-enabled SIP Server Solution
  • Wireless Age Releases Fiscal 2004 Results
  • BellSouth Florida President, Joe Lacher, Announces Retirement
  • Latest Company News
    Enterasys, Lucent
    Golden Telecom
    Left Bank Solutions
    Microsoft, Sun
    Partner Communications
    SBC Communications
    Siebel Systems
    VoIP Inc.
    Subscribe FREE to all of TMC's monthly magazines. Click here now.

    The Authority on
    Contact Center Express, IVR, Voice Over Broadband, e-Business Solutions, Selecting VoIP Solutions, Multi-Site IP Contact Center, WiMAX, Triple Play, VoIP Gateways, VoIP Developer, Predictive Dialer, Session Border Control, Customer Experience Management, Conference Call-Audio-Web, SIP, Virtual Contact Center, Hosted Contact Center, CRM Solutions, VoIP, Speech Applications, Call Center Software, Communications, Call Centers, Teleservices, Web-Based Help Desk, Wi-Fi, Speech Recognition, Biometrics Voice Over IP and VoIP.

    Technology Marketing Corporation,
    One Technology Plaza, Norwalk, CT 06854 USA
    Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
    General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com.
    Technology Marketing Corp. 1997-2005 Copyright. Privacy Policy Sitemap