From the wonderfully-named town of Hemel Hempstead in Great Britain Dacon, a specialist distributor of contact center solutions and Inbound Solutions, a telecommunications reseller and systems integrator, have announced a partnership agreement.
Inbound will be working with Dacon to offer its range of solutions to Inbound’s existing customers across a range of industry sectors, as well as targeting new business prospects.
As a result of the partnership, Inbound are expanding their product portfolio to include a number of Dacon’s best-of-breed solutions, including the Braxtel contact center suite, Talisma’s CRM solution and Noetica’s Synthesys agent scripting and customer interaction management package.
John Bell, business development manager at Dacon, says “we’re confident that Inbound Solutions will be a strong addition to our partner program. Inbound has a great deal of experience in the UK contact center industry, with a depth of understanding of the needs and issues of today’s marketplace.”
He added that Inbound’s consultative approach to customers is “absolutely central to their offering, identifying operational efficiencies to provide differentiators and enhance core competencies – and then providing the right solution to meet these specific needs.”
Bell noted that Inbound also offer “a complete after sales service to all customers, ensuring that all implementations are fully guaranteed for the customer. We’ve enjoyed a strong relationship with Inbound Solutions’ Business Development Director Jeff Palmer since his days at Cable & Wireless, and this history of trust and cooperation should ensure that our new partnership creates business benefits for both parties very rapidly.”
Dacon is a value added distributor of telecommunications products. Specializing in contact centers, Dacon's products and services are available through a network of resellers throughout the UK and Europe.
Their product portfolio comprises a wide range of contact center solutions including the AgentView range of contact center information display solutions; Noetica's Synthesys agent scripting and customer interaction management package; Numero's SmartAgent which provides contact centers with automated handling for written inbound customer enquiries, such as e-mail, web requests and mobile text messaging; Braxtel's IVR, Predictive Dialing and contact center suit; TISL's call recording and event capture application and the EXTender range.
David Sims is contributing editor and CRM Alert columnist for TMCnet.
To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas.