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August 26, 2009

Conference Phones: Lost Password? Telcom & Data Can Help

By Jessica Kostek, TMCnet Channel Editor

With the many passwords and security questions we are asked everyday when logging into most of our devices for business or personal use, remembering every single password can sometimes be a challenge.
In a business setting especially, each and every device, for example conference phones, are used by mostly every employee in the corporation. Therefore, if a password is changed for some reason, and there is not a memo or note issued, how can the conference phone be used?
A very common problem, if the administrative password to a company’s voice mail system is lost or forgotten, Telcom & Data can help.
As a service provider for Avaya (News - Alert) and Lucent manufactured voice mail systems, Telcom & Data has received many calls for help with voice mail password issues, company officials said. Companies that need their passwords reset in order to change auto attendants, user information, and most important system functions simply can just call Telcom & Data.
Telcom & Data’s Senior Service Technician Adam Bahula has received many calls from companies that have lost their voice mail password and require assistance.
“If a company requires voice mail password assistance on Audix, Definity Audix , Intuity Audix, Merlin Legend 007 Voice Mail, Partner Voice Mail, Merlin Magix Messaging or IP Office Voice Mail Pro can call 800-335-0229 for support,” company officials said.
Officials note that because of the sensitivity of passwords Telcom & Data will have to issue a quick verification check before any password changes can be made
For more information, visit Telcom & Data’s Web site or check out their Conference Phones channel here on TMCnet.

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Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek

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